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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Step Change allows you freedom

I've always paid my bills but it was getting impossible to stretch the money any thinner to go around. Was constantly robbing Peter to pay Paul and this started affecting my health. Having a DMP with Step Change has allowed me to breathe again and I know I will pay every penny back with their help and support. Reviewed on: 17th June 2021

Step change saved me!

StepChange are amazing, I lost a lot of sleep worrying over my debt and now I no longer worry. The staff are always so helpful and knowledgeable and I cannot thank them enough. Reviewed on: 17th June 2021

Saved me from certain bankruptcy

In 2 months I'll be debt free thanks to stepchange. At a time when my creditors were saying I'd be better off going bankrupt, stepchange helped me budget my life and pay a monthly affordable amount to slowly pay off my debts. They have helped me so much and I can't thank them enough for getting to the debt free finishing line. Reviewed on: 17th June 2021

Professional advice

Great advice - co-operative made things easy to understand and implement. Reviewed on: 17th June 2021

Excellent patient and understanding

I was scared and didn’t know what to do, one of my debtors suggested stepchange I’ve not looked back. Best move I’ve ever made with my debts. Thank you stepchange Reviewed on: 17th June 2021

Amazing

Step Change are so understanding and empathetic to your circumstances. They take time to explain and walk through solutions that could help you. They give you hope that there is light at the end of the tunnel land encouragement that you can overcome the circumstances you are facing. Reviewed on: 17th June 2021

A lifesaving service

When I found myself in a bad debt situation, due to sudden demolition of my business premises effectively putting me out of business, Stepchange came to my aid with extensive advice and a manageable debt plan. I was at my wits end with the stress of creditors letters and constant phone calls. Stepchange and their expertise put an end to that and the relief was unbelievable. They have supported me for over ten years and now I haven’t got much further to go till I’m debt free. Reviewed on: 17th June 2021

Excellent VERY understand

Yes great service very helpful caring and understanding people,,I definitely recommend. I have been with the company over three years and they have been with me in every step of the way I am very grateful Thank you StepChange Reviewed on: 17th June 2021

Great support in the of need

Step Change have helped me consolidate my debt and speak to the people whom I owe money to. The debt was left after the break up of a relationship and I was left with the problem. Just when I needed support, they were there for me. Thank you Step Change Reviewed on: 17th June 2021

Saved my life

I can't put into words how grateful I am to Stepchange. I found them from a Google search and if I hadn't have found them, I simply wouldn't have found a way to live. In two years I've went from losing all hope to nearly becoming debt-free, I'm so close now! And I've had absolutely zero judgement and nothing but support along the way. They are all saints, simple as. Reviewed on: 17th June 2021

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