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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent patient and understanding

I was scared and didn’t know what to do, one of my debtors suggested stepchange I’ve not looked back. Best move I’ve ever made with my debts. Thank you stepchange Reviewed on: 17th June 2021

Amazing

Step Change are so understanding and empathetic to your circumstances. They take time to explain and walk through solutions that could help you. They give you hope that there is light at the end of the tunnel land encouragement that you can overcome the circumstances you are facing. Reviewed on: 17th June 2021

A lifesaving service

When I found myself in a bad debt situation, due to sudden demolition of my business premises effectively putting me out of business, Stepchange came to my aid with extensive advice and a manageable debt plan. I was at my wits end with the stress of creditors letters and constant phone calls. Stepchange and their expertise put an end to that and the relief was unbelievable. They have supported me for over ten years and now I haven’t got much further to go till I’m debt free. Reviewed on: 17th June 2021

Excellent VERY understand

Yes great service very helpful caring and understanding people,,I definitely recommend. I have been with the company over three years and they have been with me in every step of the way I am very grateful Thank you StepChange Reviewed on: 17th June 2021

Great support in the of need

Step Change have helped me consolidate my debt and speak to the people whom I owe money to. The debt was left after the break up of a relationship and I was left with the problem. Just when I needed support, they were there for me. Thank you Step Change Reviewed on: 17th June 2021

Saved my life

I can't put into words how grateful I am to Stepchange. I found them from a Google search and if I hadn't have found them, I simply wouldn't have found a way to live. In two years I've went from losing all hope to nearly becoming debt-free, I'm so close now! And I've had absolutely zero judgement and nothing but support along the way. They are all saints, simple as. Reviewed on: 17th June 2021

Life change

Continually told don’t worry we will through it with you Reviewed on: 17th June 2021

Life changing

I am nearly at the end of my DMP and out of Debt for the first time in more than 20 years. I never thought I could do it but StepChange helped me find a way Reviewed on: 17th June 2021

Hard but really worth it!

I’ve Been struggling for a long time to manage my money. Racking up debt and interest payments with no prospect of paying it off and living stress and worry. This is hard but I know that at the end I will be out of debt and it is se worth the struggle. The supporters is amazing. Reviewed on: 17th June 2021

Got me out of a crisis!

So grateful for Stepchange, they have changed my life. No more worrying about my finances. The people that work for them are caring and considerate. Thankyou. Reviewed on: 17th June 2021

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