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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Fantastic service

Fantastic service for any one in debt I would strongly advise them to use StepChange Reviewed on: 4th September 2021

Fantastic and friendly

Always happy to assist with and offer support. Been a tough year financially with the pandemic and they have dealt with all my queries Professionally abs with out judgment. Reviewed on: 4th September 2021

Understanding

When first phoned listen with no judgment, always helpful and understanding when spoken with . Let’s you take your time and decide what’s best for you . Reviewed on: 4th September 2021

Very good service

Helpful staff. You've helped me to get back on track. Thank you! Reviewed on: 4th September 2021

Fantastic

Helped me massively, always friendly staff and always go through detail Reviewed on: 4th September 2021

I'm glad I contacted StepChange

After struggling for years with trying to manage my credit accounts, I heard about StepChange Debt Charity and was so pleased they were able to support me with contacting my creditors and arranging affordable repayments. Now I'm no longer stressed about my finances. Reviewed on: 4th September 2021

Good

Helped me be liosted with out them Reviewed on: 4th September 2021

Lifesavers

I have been on a DMP with Stepchange for a number of years which has now brought me almost to the end of a journey to clear almost £80,000 of debt. They have supported me through the changes brought by unexpected pregnancy, a family cancer diagnosis and a divorce - all without judgement and full help and support. I wouldn’t be down to my last couple of thousand pounds of within a debt free date without their support and guidance. Reviewed on: 4th September 2021

Life changing

Can’t thank step change enough for there help and support, our life is now back on track and looking forward to our debt free days Reviewed on: 4th September 2021

Amazing debt help

We were literally at the end of our tether. Didn’t know where else to turn. Then we were put on to step change. They sorted all our debts and dealt with all the companies so we didn’t have to. We can’t thank them enough. It was a massive weight off our shoulders. Reviewed on: 4th September 2021

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