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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

So helpful and supportive

Every dealing I have had with stepchange has been positive. Went from sleepless nights to feeling in control of my finances. Reviewed on: 4th September 2021

From despair to hope.

When my health deteriorated and I became unable to work, Stepchange have helped me to face my debts. Even though my health worsens, Stepchange are like a buffer to lessen the stress. Thank you Stepchange. Reviewed on: 4th September 2021

Top support

They help me so much over the lock down. Very understanding and supportive. Which gave me peace of mind though a dark time. Reviewed on: 4th September 2021

Very helpful

Very helpful in going over debts and issues with them before setting up a plan to deal with them. Reviewed on: 4th September 2021

Simply amazing!

At at time when I hit rock bottom didn’t know where to turn, Stepchange were simply amazing and helped turn my life around with their support and for this I will be forever grateful. Reviewed on: 4th September 2021

Excellent Service

Excellent Serviice. Friendly professional staff. Signing up to Step Change has been a life saver for me. Reviewed on: 4th September 2021

Excellent service

I'm coming up to the end of my DMP and Stepchange have been life changing for me. I no longer suffer broken sleep, I am able to manage my money successfully and for the first time in my life I am able to use credit without getting into unmanageable debt. 100% recommend Stepchange. Reviewed on: 4th September 2021

Lifesavers

Help me get out of financial nightmare Reviewed on: 4th September 2021

First class

The best and the easy way to get out of dept Reviewed on: 4th September 2021

Simple & easy service

Always friendly & knowledgeable staff makes the whole process easy & painless Reviewed on: 4th September 2021

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