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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,627 reviews, last reviewed 15th Jun 2026
187700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026
Ionic SpringTree's avatar
Ionic SpringTree

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18627)

Excellent service

5
Step change has changed my life.. Reviewed on: 3rd September 2021
Maxine Wilmshurst 's avatar
Maxine Wilmshurst

Good service with great piece of mind

5
Helped me it of a very dark place Reviewed on: 3rd September 2021
Jbarrow4@yahoo.co.uk's avatar
[email protected]

Amazing help

5
Step Changed offered a timely and affordable solution to a financial crisis and have demonstrated understanding and assistance. Reviewed on: 3rd September 2021
Mioara Tarzioru's avatar
Mioara Tarzioru

They have been amazing so supportive and helpful

5
I got into debt when my ex husband walked out on me and my 8 year old daughter 16 years ago. I have been a client with stepchange for many years without them I don't know how I would have been able to sort my debts out in an organised affordable way and will always be grateful to them ❤ Reviewed on: 3rd September 2021
Gill Leary 's avatar
Gill Leary

Brilliant

5
They helping me through a bad time. And im more than thankful Reviewed on: 3rd September 2021
Shell's avatar
Shell

Excellent service

5
Excellent service and good experienced staff happy to go with #step change 5* Reviewed on: 3rd September 2021
Ali Abid's avatar
Ali Abid

Excellent service

5
Took my worries away very friendly brilliant service Reviewed on: 3rd September 2021
craig wislawski's avatar
craig wislawski

Simply the best

5
Very understanding and friendly professional service who puts their customers first. Reviewed on: 3rd September 2021
Giovannimarrocco1957@gmail.com 's avatar
[email protected]

Terrific service

5
They are such a friendly efficient organisation and make you feel so safe Reviewed on: 3rd September 2021
Janice Siver's avatar
Janice Siver

Absolute life savers!

5
Professional, supportive and reliable company. From the very first phone call I felt respected and valued. Step Change supported me through the process of setting up the plan and gave me back my dignity and self-respect. The plan was affordable and I'm now debt-free. No more worrying and sleepless nights. I simply can't recommend Step Change highly enough. Reviewed on: 3rd September 2021
Kate McNulty's avatar
Kate McNulty

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