Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16622 reviews)

View other StepChange products

4.95

Based on 16,622 reviews, last reviewed 10th May 2026

91750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have had help from step change previously and have... I have had help from step change previously and have come back they never let you down and always helpful to help people going through hard circumstan... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16622)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service,ALWAYS.

Staff at call centre are ALWAYS polite and helpful... Reviewed on: 6th May 2026

A Real Life Saver

Help sort all of my debt into one affordable monthly payment, a real life saver Reviewed on: 6th May 2026

As someone who struggles with anxiety, it was refres...

As someone who struggles with anxiety, it was refreshing to be able to do absolutely everything online, and the weight off of my shoulders knowing that I have made moves to get better control of my debts is immeasurable. Reviewed on: 6th May 2026

Very simple to set very

Very simple to set up and agents are very helpful! Saved my financial life! Reviewed on: 6th May 2026

In a hell of a mess financially, contacted Stepchang...

In a hell of a mess financially, contacted Stepchange , excellent service and support, sorted out my mess and continue to help me , highly recommend Reviewed on: 6th May 2026

They have been very helpful the time I needed them .

They have been very helpful the time I needed them . Reviewed on: 6th May 2026

Could not cope then step change helped the pressure...

Could not cope then step change helped the pressure taken away thanks Reviewed on: 6th May 2026

Very professional and caring and always available to...

Very professional and caring and always available to help Reviewed on: 6th May 2026

very helpful.

very helpful. customer service is great it does what it says, haven't had no problems dealing with these. And I'm still with them. Reviewed on: 6th May 2026

Thank you Step Change!

My wife and I are free-lancers and we used to use credit cards and overdrafts. After running up a huge debt and paying masses of interest, we tried to re mortgage but were denied as we couldn't afford the repayments. It was a very scary and stressful time. We turned to Step Change who were incredible. They were very supportive, helpful and positive. After nearly 10 years on our Debt Plan we are only a few months away from clearing many thousands of pounds worth of debt. Thank you so much! Reviewed on: 6th May 2026

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub