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StepChange: Debt advice reviews

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4.95
Based on 16,616 reviews, last reviewed 10th May 2026
91450% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Stepchange is the best. Stepchange understands without being judgmental. Takes away all the worries immediately. Reviewed on: 10th May 2026
Glynis's avatar
Glynis

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16616)

This service is a lifesaver I would definitely recom...

5
This service is a lifesaver I would definitely recommend anyone who’s struggling with debt to get in touch with Stepchange Reviewed on: 6th May 2026
Linda F's avatar
Linda F

Very professional service.

5
Very professional service. They took away the worry and helped me sort out my debt problem Reviewed on: 6th May 2026
Gary B's avatar
Gary B

StepChange Debt Advice

5
When I first got in touch with StepChange Debt Advice people, the clearly explained how the could help with my Finacial Situation. They looked at all my paperwork and showed how my situation could be made better without suffering further hardship. They have helped to reduce my debt to a very manageable level. that is almost cleared up now. Reviewed on: 6th May 2026
Keith Richard Holliday's avatar
Keith Richard Holliday

Found advisers very helpful and good advice

5
Found advisers very helpful and good advice Reviewed on: 6th May 2026
Barry Cressey's avatar
Barry Cressey

Excellent service,ALWAYS.

5
Staff at call centre are ALWAYS polite and helpful... Reviewed on: 6th May 2026
John wood's avatar
John wood

A Real Life Saver

5
Help sort all of my debt into one affordable monthly payment, a real life saver Reviewed on: 6th May 2026
Michael R's avatar
Michael R

As someone who struggles with anxiety, it was refres...

5
As someone who struggles with anxiety, it was refreshing to be able to do absolutely everything online, and the weight off of my shoulders knowing that I have made moves to get better control of my debts is immeasurable. Reviewed on: 6th May 2026
Karen L's avatar
Karen L

Very simple to set very

5
Very simple to set up and agents are very helpful! Saved my financial life! Reviewed on: 6th May 2026
Derek D's avatar
Derek D

In a hell of a mess financially, contacted Stepchang...

5
In a hell of a mess financially, contacted Stepchange , excellent service and support, sorted out my mess and continue to help me , highly recommend Reviewed on: 6th May 2026
Paul k's avatar
Paul k

They have been very helpful the time I needed them .

5
They have been very helpful the time I needed them . Reviewed on: 6th May 2026
Chunu 's avatar
Chunu

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