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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16625 reviews)

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4.95

Based on 16,625 reviews, last reviewed 11th May 2026

91900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional service Professional service. Ability to do almost everything online. Very helpful Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16625)

Lovely lady on the phone

I was feeling very overwhelmed financially after my husband lost his Job but when I contacted step change I was so surprised that I wasn’t being judged and the lady I spoke to was so lovely Reviewed on: 6th May 2026

Amazing support and help thanks you

Without their help I would have been lost, thanks to them I was able to get on with my life. Without their help I would have been lost, Reviewed on: 6th May 2026

We needed urgent help with our finances .

We needed urgent help with our finances . We contacted Step Change and they were second to none with the help that we received from them. Reviewed on: 6th May 2026

.step change is a saviour

i been with step change now two years after the budget was set what i could afford to pay and all creditors details then they contacted them with an offer of re payments and not heard from any of them since i review my income and budget each year and the new re payment is sorted automatically i now have no worries wish i done this sooner i recommend anyone in trouble to do this Reviewed on: 6th May 2026

Step change was there when I needed them , really ea...

Step change was there when I needed them , really easy to deal with and gave me peace of mind . Reviewed on: 6th May 2026

Always able to help, solid advice and always accommo...

Always able to help, solid advice and always accommodating Reviewed on: 6th May 2026

Absolutely fantastic

StepChange offer absolutely fantastic financial support and I cannot recommend them enough. Great customer service, easy to track how you're doing and great communication. Reviewed on: 6th May 2026

Stepchange have been extremely helpful when I neede...

Stepchange have been extremely helpful when I needed to Dort out my finances. They went step by step and arranged a plan for me to pay monthly payments sine 2014 and I’m still withe them. I would récemment them highly. Reviewed on: 6th May 2026

Very helpful caring polite customer service and cons...

Very helpful caring polite customer service and consultant Reviewed on: 6th May 2026

Relief on finding stepchange

I was so releived when I found stepchange. I was floundering around, not really knowing what I was doing.I know it`s hard to believe but I owed so much on credit cards because I ddn`t realise only paying the minumum amount, is not reducing amount you owe. Reviewed on: 6th May 2026

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