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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Grateful

I’m so thankful for the help Step Change have given. I can sleep at night, and if I do get anxious about my money issues I know they’re just on the end of a phone and are so helpful Reviewed on: 10th July 2020

Best service

Friendly employees and very helpful. Reviewed on: 10th July 2020

very gratefull

It helps take some of the strain for me on a daily basis.Staff very kind in times of stress. Reviewed on: 10th July 2020

Best

Very good It takes all stress out Reviewed on: 10th July 2020

Amazing

Easy stress free and effective. The relief you feel when a plan is in place is second to none. No one judges just helps then life can begin again. Can't thank these people enough. Reviewed on: 10th July 2020

MY MY HELP THROUGH TROUBLED TIMES

Stepchange have always been invaluable in helping me through these difficult times. Couldn't have managed without them. Reviewed on: 10th July 2020

Brilliant service, of great help to me.

I cannot fault this charity. They have helped me out very much. Reviewed on: 10th July 2020

So helpful, kind, informative and reliable

They sorted out a dmp with minimum hassle and took stress from my mind but getting me to organise myself and then deal with my creditirs on my behalf. Nothing to fear, Stepchange will help you. Reviewed on: 10th July 2020

Excellent Service

Brilliant Debt Management company who have always been very helpful & courteous with any queries/enquiries I've had, especially at the beginning of my plan. Customer service has always been top notch, not matter how I have contacted StepChange, whether that be via a telephone call or an email. Would definitely recommend to anyone who may have debt issues! Reviewed on: 10th July 2020

Weight off my shoulders!

StepChange have been fantastic in helping me out with my debts! Dealing with my creditors for me has been a massive weight off my shoulders and i couldn’t thank them enough! Few more month until i’m debt free and couldn’t be happier, thankyou StepChange! Reviewed on: 10th July 2020

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