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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Friendly staff

Excellent team and always available to help. Would recommend them anytime Reviewed on: 5th August 2021

Always friendly and helpful

StepChange has been a real lifeline over the last few years. The staff are always supportive, helpful, and well informed, and are happy to step in to talk to creditors when something comes up Reviewed on: 5th August 2021

Very helpful

Very helpful company. Always good experience. Solved my financial problems Reviewed on: 5th August 2021

Very helpful.

Always there if you need help and advice. Easy to contact and always helpful and understanding towards you. Reviewed on: 5th August 2021

Help me so much

Thanks to Stepchange I have paid off over 45k worth of debt in four years. My plan ends in December and I doubt I would still be here if it wasn’t for them. If you need help with debt, contact them! Reviewed on: 5th August 2021

life changing advice

Stepchange has turned my life around for the better with the help and advice they have given me over the years and are still helping me. Reviewed on: 5th August 2021

Saved us

Always happy to help and makes you understand each step, they saved us Reviewed on: 5th August 2021

Great help

StepChange have helped me as I was struggling with my debts. Every person I have spoken too have been friendly and very helpful! I have already paid off more than I ever could have on my own. They are always quick to respond and are such a relief. Reviewed on: 5th August 2021

Peace of mind

They have taken all the worry Away and given me peace of mind and a clear goal to aim for Reviewed on: 5th August 2021

Reassurance when you need it.

Stepchange have guided us with small steps to change our lives. Reviewed on: 5th August 2021

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