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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18671)

As a women of my age getting help from step change has made me so much healthy with there help. Thank you so much.

5
I did not expect to be in my situation at my age i worked since i was 15 yrs old and have nothing to show for it. But going to stepchange has made me feel somewhat better. Reviewed on: 6th August 2021
Evelyn Kerslake's avatar
Evelyn Kerslake

Life changing

5
From the first phone call I felt as though there was someone to help me get on top of my money problems Reviewed on: 6th August 2021
Mary's avatar
Mary

Don't hang around seek advice

5
Like many people I had difficulty admitting to myself that I had debt problems. How I wish I had contacted Step Change sooner Reviewed on: 6th August 2021
Peter's avatar
Peter

Lost in a nightmare!

5
80k in debt hiding from collectors didn't know where to turn, my husband saw CCCS as it was back then after a few phone calls I was advised the best affordable plan for our debts . The support when the creditors start to harass you for money is phenomenal been able to live our lives again! Thank you stepchange you are the real solution to debt, we are nearly debt free now . Reviewed on: 6th August 2021
Tony Harris's avatar
Tony Harris

Life savers

5
Absolutely fantastic company. Always there if you need them for anything. Super friendly helpful staff. Easy to understand online layout. I genuinely don't know what we would have done wit5h them over the years. Thanks Reviewed on: 6th August 2021
Flasheart's avatar
Flasheart

Friendly, reassuring service

5
Gave me reassurance at my lowest ebb, were clear and precise, helped me manage my debts to an affordable amount. Reviewed on: 6th August 2021
Lindsay's avatar
Lindsay

Life Changing

5
Every interaction with an advisor is extremely helpful and reassuring. It really helps to stay on track. Thank you very much Step Change !! Reviewed on: 6th August 2021
Andrew Lay's avatar
Andrew Lay

So Helpful Saved my Life

5
I was not well mentally due to debts issues and they helped me so much . Reviewed on: 6th August 2021
msperfectlyimperfekt's avatar
msperfectlyimperfekt

excellent

5
they have made my debt journey so much easier and i am now feeling better about everything Reviewed on: 6th August 2021
susan's avatar
susan

Professional yet understanding none kudgemental

5
I have never been in debt before and had kept this massive secret from family and friends that I was sinking in debt, Step Change where defintly the lifeboat that saved me, they were none judgemental (this was my biggest fear) they took me through the stages of what would happen with kindness and understanding. Reviewed on: 6th August 2021
JC's avatar
JC

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