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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18671)

They helped turn my life around

5
I was plagued with debt. I repeated a pattern of taking out credit to pay off other credit. Step change helped me get my finances in order. With their help and my own determination, I am working through my debt. I am in the best position I have ever been and have taken control of my finances. Thank you step change Reviewed on: 6th August 2021
Happy hellen's avatar
Happy hellen

Truly Wonderful

5
A friendly voice & a ray of sunshine when things got so terrible. We’ll be forever grateful of their help. Reviewed on: 6th August 2021
ladickinson96@gmail.com's avatar
[email protected]

They are amazing

5
Step change actually changed my life!!i was in debts and stressed until when i got introduced to them,my case got handled well and I’ve been the happiest person ever since!!they’ve always been there,so helpful and caring!thank yop step change for taking me out of depression I appreciate you Reviewed on: 6th August 2021
Kawsu Jaiteh's avatar
Kawsu Jaiteh

Lifesavers

5
Absolute saviours so professional and helpful. I don’t know what I would of done without the help and support. I thank you for helping my family’s future. 100% should win this award. Thank you from the bottom of my heart. Reviewed on: 6th August 2021
Karen's avatar
Karen

Amazing in a Crisis

5
It's the people that make Step Change amazing. They are compassionate and listen without judgement and they are very understanding. I am glad I went to them once I got over my shame in finding myself in the situation I did. Thank you Step Change. Reviewed on: 6th August 2021
Jacqueline's avatar
Jacqueline

Great service

5
Such a brilliant service, they’ve helped me out of a dark place in my life. And a weight has been lifted. Reviewed on: 6th August 2021
Ryan Cockroft's avatar
Ryan Cockroft

Great Service

5
Great Service and Helpful all time made me feel less stressed after the first call and heading the right direction Reviewed on: 6th August 2021
Riz's avatar
Riz

Sardar

5
Save people’s life by helping them restart they life again Reviewed on: 6th August 2021
Sardar Shafqat Rashid's avatar
Sardar Shafqat Rashid

Just brilliant people

5
Best help I have ever had, most understanding people ever. Reviewed on: 6th August 2021
M Duke's avatar
M Duke

Amazing

5
So helpful and reassuring. Definitely recommend their service. Reviewed on: 5th August 2021
Autumn Rainbow's avatar
Autumn Rainbow

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