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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,618 reviews, last reviewed 12th Jun 2026
187250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026
Eva's avatar
Eva

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18618)

StepChange have been the best over the past few 2 years! I can see my debt decreasing every month & they give you helpful tips online too!

5
Step change has been a life saver, literally! They give the best service. Put your mind at ease and deal with any situations quickly and professionally Reviewed on: 5th August 2021
Hannah's avatar
Hannah

Amazing Staff and Service

5
From the moment my call was answered by an amazing lady I knew StepChange would help me. I needed their help for only 12 months and all I can say is that they were amazing. Reviewed on: 5th August 2021
Maureen Drury's avatar
Maureen Drury

Lifesavers

5
Help a lot of people in a very difficult time in there life. Without stepchange there would be a lot more mental health issues Reviewed on: 5th August 2021
Andrea Mcmahon's avatar
Andrea Mcmahon

Excellent customer services

5
I didn’t know where to turn . But StepChange helped me with my finances . Now I am not struggling to survive. They where helpful clear , and put everything in place for me . Five stars every time . Thank you StepChange , for putty my life back on track Reviewed on: 5th August 2021
Wendy Roberts's avatar
Wendy Roberts

great service

5
most helpful and very informative staff always willing to give advice Reviewed on: 5th August 2021
swillment's avatar
swillment

So understanding and helpful

5
They were very helpful and friendly and understanding and always explained all the options available to me. Reviewed on: 5th August 2021
Jamie James's avatar
Jamie James

Made me feel there was light at the end of the tunnel

5
The continued help and support has been so reassuring and from the minute I had dealings they made me feel there was light at the end of the tunnel and I feel I’m nearly there now Reviewed on: 5th August 2021
HELEN HESKETH's avatar
HELEN HESKETH

Fantastic Helpers

5
I didn't know which way to turn with my mountain of debt then I was recommended Step Change and they have been wonderful,thanks to them I will be debt free by November. Reviewed on: 5th August 2021
Bill Beevers's avatar
Bill Beevers

Most understanding and non judgemental organisation you can find

5
At the times when we needed most, StepChange was there for us, not once but several times to understand and advice, not judge, give you a sense that you are not alone, although I haven’t met anyone or know anyone, it’s a very good feeling to know that you are speaking to someone who is empathetic and genuinely helpful not trying to take your money, I fact help you to deal with money difficulties. Cannot recommend anyone better. Reviewed on: 5th August 2021
Ely PHYSIO's avatar
Ely PHYSIO

Stepchange recommend

5
Bee with them for 15 years. They saved me!! Reviewed on: 5th August 2021
Susan Martin's avatar
Susan Martin

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