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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

It will change your life

It will change your life, I had debts of around £12,000, and was paying nearly £500 a month in repayments. Just when I thought I couldn’t carry on, I heard about Step Change and contacted them. There knowledgeable friendly telephone operator immediately put me at ease, and within an hour my £500 repayment had been reduced to £150. I came off the phone feeling like a great weight has been lifted from my shoulders. I was even crying. What’s more the service didn’t cost me anything, unlike every other debt management organisation, there were no fees whatsoever. I often recommend StepChange on various social media groups and pages. I cannot recommend them highly enough for changing my life completely. Reviewed on: 10th July 2020

help us sort out my sons betting problems out

my wife and I had a real problem with my son, we help him with money but it was endless.We had to seek help as my son was thinking of ending his life! Stepchange help to get him back on track. Reviewed on: 10th July 2020

Brilliant and understanding

Just to have some with unbiased opinion listen and help create a realistic solution towards my debt......was the best result ever. Reviewed on: 10th July 2020

Amazing!

Brilliant customer service, friendly and helpful, nothing is too much trouble and Stepchange has basically changed my life! Thank you, you are all amazing and do a fantastic job! Reviewed on: 10th July 2020

Frees your mind

Step change have given me my life back again & I have dealt with then for a few years now. Every crisis in my life they have supported me through , a huge relief. Reviewed on: 10th July 2020

Excellent customer service

Prompt customer service and attention regarding my issues with financial difficulties Reviewed on: 10th July 2020

Excellent service

Since I have been with Stepchange my worries and debts are slowly and surely diminishing thanks to Stepchange and the people who run the company thank you very much God bless Reviewed on: 10th July 2020

Excellent customer service every step of the way

I was very heavily in debt, Made the phone call to Step change and completed expenditure sheet and they were then able to advise on my options and very courteous staff helped set it up talking to all my creditors for me. Huge weight off my back and cant thank them enough. Reviewed on: 10th July 2020

Brilliant

The Stepchange people and organisation couldn't be more helpful, understanding and non judgemental to those that need their help with debt and and other issues surrounding those in debt. Reviewed on: 10th July 2020

Support when I needed it most :o)

Following a messy break up I was sinking with debt and suffering with stress and depression. Onequick phone call with Stepchange and the weight was lifted! They were so empathetic and treated me as if I were there only client. I still have a long way to go but they have made each step a little easier. Thank you Stepchange :o) Reviewed on: 10th July 2020

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