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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

They are always so understanding and so professional

They are always so understanding and so professional The communication is always excellent Reviewed on: 10th July 2020

Full support

They are always there ready to help and assist you through what can be a very traumatic time leaving you in a calmer and more stable frame of mind. Reviewed on: 10th July 2020

Outstanding service.

StepChange has changed my life. Customer services is excellent & at present I am almost debt free. I will be forever grateful for their help & compassion. Would definitely recommend to anyone who wishes to take control of their finances. Reviewed on: 10th July 2020

Stepchange saved me.

I had never been good at managing money and I repeatedly got into a lot of debt. With stepchange's calm support and gentle, straightforward approach, I am now halfway to being debt free. Reviewed on: 10th July 2020

Gave me my life back.

I was very scared and unhappy about the state of my finances.Stepchange did just that changed my life.Thankyou so much for being there for me without any judgment.I can get on with my life now. Reviewed on: 10th July 2020

Great help!!

Very helpful, good advice, trust they think have your best interest. Reviewed on: 10th July 2020

Very helpful

Helped out enormously. Took away the fear and helped me to get back on my feet Reviewed on: 10th July 2020

Excellent Advice and Service

I have been with Stepchange for a number of years. There advice is always up to date and accurate. They are very reassuring and their knowledge is second to none. Their Customer Service is excellent and the Organisation is well respected and trusted. As a social worker, I always recommend Stepchange to my clients as I want them to have a positive, accurate and knowledgeable advice and support that I know they will receive when using Stepchange. I could not have managed or coped without their valuable advice, guidance and support. I would recommend Stepchange to anyone. The sooner you get help and support through Stepchange, the better you will feel. Reviewed on: 10th July 2020

Changed my Life

I was scared and upset what to do as i had moved away and no job and i was also one of the people who had to stay in because of the virsus. i got on to step change to help me and they have been great help if i am worried about something i ring up the staff are a great help they listen and explain everything to you. Reviewed on: 10th July 2020

Step change, was very good

Step change, given me another Life and changing my financial situation.i am very great full and thank full to step change management. Regards Reviewed on: 10th July 2020

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