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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange has saved me!!

My Debt was out of control and i couldn't cope anymore. i contacted stepchange and i instantly felt supported. So much weight has been lifted off my shoulders and has give me my life back Reviewed on: 5th August 2021

Amazing friendly helpfull

Scared and struggling with my debt and step change made it easier and helped me sort everything out…highly recommended! Reviewed on: 5th August 2021

Very helpful and ubderstanding

helped solved a problem that i was extremely worried about Reviewed on: 5th August 2021

Amazing service

Amazing customer service and support. Very polite and caring. Never judge, always there to answer questions. Reviewed on: 5th August 2021

Step change change my life

Stepchange are a very understanding company they help my husband out no end and stopped us getting into trouble and loosing everything we owed abs now we are almost dept free Reviewed on: 5th August 2021

Very understanding and not judgemental

Helped me feel like I could breathe again and they releived so much stress that was seriously impacting my mental health and affecting my ability to work but they enabled me to feel I could keep working and manage my debts through a DMP Reviewed on: 5th August 2021

AMAZING

Stepchange have been amazing with my son debt,always there to help and guide A1 ************* Reviewed on: 5th August 2021

Great help and understanding

Helped with everything that was like a weight on my shoulders. Always available to talk to and understanding, was never felt judge. Reviewed on: 5th August 2021

Peace of mind restored, you are the best.

They are genuinely caring and care concerned about you and your lifestyle. Reviewed on: 5th August 2021

Changed my life

When my husband left me one of the things that was causing me sleepless nights and so much stress was the financial worries and the debt I was left with, for months I buried my head in the sand but thanks to step change they changed that and have been nothing but supportive over the years best decision I made was to contact them Reviewed on: 5th August 2021

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