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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Put my mind at rest when I contacted Step Change

I was always treated with care and respect from the first time I contacted Step Change. I have followed a Debt Management Plan and am near the end of it now. Thank you Step Change. Reviewed on: 31st July 2021

StepChange helped me a lot when I lost my partner

Its a difficult circumstance to go through - loosing one's life partner and then having to deal with all expences and debts on your own. StepChange helped me deal with my creditors and prioritise my payments, so at least I had a peace of mind on that front! Thank you :) Reviewed on: 31st July 2021

Kind , informative and non judgemental

Step change saved my bacon at a very difficult time when I thought I would literally sink not swim. Thank you Reviewed on: 31st July 2021

I've received very good advice x information.

Would recommend to any body in financial differculty. Reviewed on: 31st July 2021

The right help at the right time

My business and personal debts got out of hand when I had an accident and the banks ran up my charges and I had to stop paying my loans and cards for the first time in 30 years . I felt unable to cope and and you gave me the ability to have the dignity to keep going and reassess my abilities to pay and be able to negotiate my future ! Thank you Reviewed on: 31st July 2021

Stepchange saved my life

At the toughest time in my life I reached out to Stepchange. They were amazing. Great business, great people Reviewed on: 30th July 2021

Excellent service

All round excellent service so easy to access and no stress knowing they manage debts for you staff so helpful and understanding on individual needs Reviewed on: 30th July 2021

Stepchange

Stepchange handled my case very efficiently and effectively making sure all my debts were paid on time ,this made me feel a lot easier knowing my bills were being paid on time.I would wholly recommend for anyone who has incured serious debts. Reviewed on: 30th July 2021

Taken a weight off my mind.

everything going smoothly. no complaints. Reviewed on: 30th July 2021

Amazing.

I can relax now and not worry about that knock at the door by debt collectors. Reviewed on: 30th July 2021

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