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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

All problems taken care of with little fuss

All problems taken care of with little fuss Reviewed on: 27th May 2026

I contacted them 6 years ago when my wife of 33 year...

I contacted them 6 years ago when my wife of 33 years left me and a lot of debt. Stepchange were unbelievable when I got in touch, it's true I had my first night's sleep Reviewed on: 27th May 2026

I’m am so pleased I found Step change, they really h...

I’m am so pleased I found Step change, they really helped me sort my debt solution. Stress free and so helpful. Reviewed on: 27th May 2026

StepChange is a step forward.

I've never felt judged by StepChange since I asked for help. I have always had unbiased support. It's not easy to admit that you've got into trouble and need help but StepChange made the process much easier. Contacting them was the best thing I did. Reviewed on: 27th May 2026

Best advises always!

The best advices are provided to costumers and a great support is always there for us. Thank you Reviewed on: 27th May 2026

Best thing I ever did

I was in a position through ill health suddenly didn’t know where to turn, I approached Step change and relieved straight away so easy and affordable thankyou Reviewed on: 27th May 2026

Over the years they have helped control debt and yet...

Over the years they have helped control debt and yet keeping a standard of living Reviewed on: 27th May 2026

StepChange has changed my life!

StepChange has changed my life! With just under 10,000 in debt 3 years later I am down to 1000. It really is the best thing I ever did! Reviewed on: 27th May 2026

Step change helped me get my life back

Step change helped me get my finances and life back on track, they took the burden off me and tailored me a plan that was affordable. T he advisors were so understanding and knowledgeable can't thank them enough. After a few months of being with step change I fell on more hardship so I contacted them and explained my situation, the simply just adjusted my plan until my situation improved. The app is very good and you can see your progress, amend information . Reviewed on: 27th May 2026

Stepchange are great.

Stepchange are great. Helped me out, one monthly payment to pay off my debts. Always helpful whenever I had any questions. Would recommend Reviewed on: 27th May 2026

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