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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16626 reviews)

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4.95

Based on 16,626 reviews, last reviewed 11th May 2026

91950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped negotiating reduced payment terms StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment t... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16626)

I didn’t know which way to turn with the money I owed.

I didn’t know which way to turn with the money I owed. Then I got in touch with StepChange and it changed my life. They were so helpful and guided through the process from beginning to end. They go through all your information and find the best way forward for you. I would recommend them to anyone. Reviewed on: 6th May 2026

I entered into debt plan after a divorce when I was...

I entered into debt plan after a divorce when I was suddenly left financially on my own and unable to pay all my debts. It was a very hard time and stepchange gave me a lifeline to be able to manage and cope financially through an emotionally time in my life. Reviewed on: 6th May 2026

Life changing

Don’t know where I’d be without StepChange. Non judgemental, friendly support when I was struggling after losing my job. Two years later I am now almost debt free and one step closer to financial freedom. I would recommend them to anyone, they helped me to feel in control of my finances and able to manage them going forward. Reviewed on: 6th May 2026

Helped me get my life back .

Helped me get my life back . Always helpful Reviewed on: 6th May 2026

Debt resolution with creditors

They helped me create payment plan with my creditors which i am really happy for their efforts, concerns and resolution. Reviewed on: 6th May 2026

Stepchange gave me hope

Stepchange took over my debts and took the tremendous worry off my mind. They helped me to budget and came up with the best arrangement for paying off my debts. Their help is completely free of charge. Reviewed on: 6th May 2026

Overall experience great, helpful from start to end.

Overall experience great, helpful from start to end. Reviewed on: 6th May 2026

I am happy l have a peace of mind from my lenders.

I am happy l have a peace of mind from my lenders.. step change is gradually reducing my debts. Your service is very good. Reviewed on: 6th May 2026

Don’t hesitate - stepchange can help

I was really worried and concerned of my position. Stepchange helped me get to grips with my financial situation. Having an organization. To help you navigate was invaluable. Finally felt relief. Reviewed on: 6th May 2026

Very helpful every step of the way

Very helpful every step of the way - StepChange helped me find a debt solution that works for me and my wife.They were never judgemental, and were very timely in getting everything set up and communicating with debtors Reviewed on: 6th May 2026

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