Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange made my life better, by helping me to pay...

Stepchange made my life better, by helping me to pay my debts at affordable rates. I am no longer depressed because all my debts are now manageable. Reviewed on: 4th June 2026

Great company

Great charity, very friendly and helpful staff, very compassionate and understanding, easy to use portal, with everything easy to access Reviewed on: 4th June 2026

Step change was a great help and are still helping m...

Step change was a great help and are still helping me with my debt management plan and are always a phone call away if I need help. Reviewed on: 4th June 2026

when i felt as if i was sinming, stepchange helped m...

when i felt as if i was sinming, stepchange helped me to balance my mo ney and actually pay my debts off in a structured manner Reviewed on: 4th June 2026

Stepchange

I was struggling with overcommitments to loans and credit cards, but equally terrified of facing up to the full extent of my debt. Stepchange's online guidance helped point me to the best solution- a debt management plan- without judging me. You do need to pull a lot of information together, but you'd have to do this anyway if you're serious about sorting out your finances! Once the application was done, the process was straightforward. Stepchange dealt with pretty much everything (I still had to tell my creditors that I was entering the DMP) and now make monthly affordable payment to my creditors on my behalf. I'm so grateful for the service they provide and the place of mind it has brought me. Reviewed on: 4th June 2026

Stepchange have literally saved my life.

Stepchange have literally saved my life. My mental health isn’t great and resulted in me impulse spending landing me in massive debt. Stepchange were understanding, non judgemental and so supportive. Cannot recommend highly enough. Reviewed on: 4th June 2026

Step Change was recommended to me, when I was on med...

Step Change was recommended to me, when I was on medical leave. I received fantastic service , highest level of professionalism. Thank you Step Change, all Staff involved. thank you so much! Reviewed on: 4th June 2026

Step Change gave me my life back, I felt like the bu...

Step Change gave me my life back, I felt like the burden had been lifted and I could see a future Reviewed on: 4th June 2026

Financial life savers

Step change helped us when we thought we had nowhere else to turn or go to. We told our problems financially, got in touch with all our creditors and then helped us get back on our feet financially. I can’t thank them enough for all they have done for us Reviewed on: 3rd June 2026

Debt plan

Step Change, has helped me take control of my debts and has allowed me to feel in control of my finances. Reviewed on: 3rd June 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.57 from 3 reviews
Debt Management
from DFH Financial Solutions 4.18 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub