Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,062 reviews, last reviewed 27th May 2026
160650% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Supportive I was in so much dept step change helped me and have me confidence again to carry on Reviewed on: 27th May 2026
Wynter's avatar
Wynter

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18062)

Stress free and friendly advice

5
Everybody I spoke to was helpful and patient during the setting up of my claim. They helped with advice and dealt with my bank for me, making the potentially stressful process as easy as possible. Reviewed on: 27th May 2026
Guy 's avatar
Guy

My experience is beyond my words.

5
My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026
Mukund 's avatar
Mukund

Amazing customer service

5
Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026
Eve's avatar
Eve

Easy Stepchange

5
from first contact to everything being set up was easy and I can change things in the portal Reviewed on: 27th May 2026
kevin thomas's avatar
kevin thomas

StepChange has been a life saver.

5
StepChange has been a life saver. Fantastic customer service with care and compassion. Never feel ashamed to call they always listen carefully and provide excellent help and support. I am so glad I used this service. Reviewed on: 27th May 2026
Verity F's avatar
Verity F

Great company, helped me loads beiable to manage...

5
Great reliable company, helped me loads being able to manage my debts in one place. Regularly keeping in touch and keeping my monthly payment at a reasonable cost. Reviewed on: 27th May 2026
Sally E's avatar
Sally E

I never regret that I chose Stepchange to help with...

5
I never regret that I chose Stepchange to help with my finances difficulties Reviewed on: 27th May 2026
Rasheedat A's avatar
Rasheedat A

StepChange was a lifesaver!

5
StepChange was a lifesaver! Made paying off my debt stress free Reviewed on: 27th May 2026
Kat R's avatar
Kat R

Very positive and helpful people.

5
Very positive and helpful people. Explained everything clearly. Always available to assist. Excellent customer service and they turned my life around. Reviewed on: 27th May 2026
Lisa S's avatar
Lisa S

Stepchange thank you

5
The people that work for Stepchange are extremely helpful, patient, understanding and friendly. I dont know how I would survive without them. Thank you so much for getting my life back on track. Reviewed on: 27th May 2026
Tefkros Pavlou 's avatar
Tefkros Pavlou

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill