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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,075 reviews, last reviewed 28th May 2026
161300% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Everything went well and I’m happy. Everything went well and I’m happy.i already recommended a friend and will be sharing my experience to anyone who have the same situations. Reviewed on: 28th May 2026
Rose 's avatar
Rose

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18075)

So helpful in every way.

5
Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my mind. Reviewed on: 27th May 2026
Jenny D 's avatar
Jenny D

Great help

5
Step change has been great from start to finish no matter who I talk to they were all great & helpful Reviewed on: 27th May 2026
Maxine C's avatar
Maxine C

No one wants to talk about debt,

5
No one wants to talk about debt, but unfortunately it is something that a lot of people face these days the advisor that I spoke to was very helpful. Talk me through everything and now I can pay monthly and affordable amount. Reviewed on: 27th May 2026
Susan 's avatar
Susan

Stress free and friendly advice

5
Everybody I spoke to was helpful and patient during the setting up of my claim. They helped with advice and dealt with my bank for me, making the potentially stressful process as easy as possible. Reviewed on: 27th May 2026
Guy 's avatar
Guy

My experience is beyond my words.

5
My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026
Mukund 's avatar
Mukund

Amazing customer service

5
Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026
Eve's avatar
Eve

Easy Stepchange

5
from first contact to everything being set up was easy and I can change things in the portal Reviewed on: 27th May 2026
kevin thomas's avatar
kevin thomas

StepChange has been a life saver.

5
StepChange has been a life saver. Fantastic customer service with care and compassion. Never feel ashamed to call they always listen carefully and provide excellent help and support. I am so glad I used this service. Reviewed on: 27th May 2026
Verity F's avatar
Verity F

Great company, helped me loads beiable to manage...

5
Great reliable company, helped me loads being able to manage my debts in one place. Regularly keeping in touch and keeping my monthly payment at a reasonable cost. Reviewed on: 27th May 2026
Sally E's avatar
Sally E

I never regret that I chose Stepchange to help with...

5
I never regret that I chose Stepchange to help with my finances difficulties Reviewed on: 27th May 2026
Rasheedat A's avatar
Rasheedat A

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