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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Non judgmental, helpful, free advice

Non judgmental, helpful, free advice and guidance. I found myself in a situation where my circumstances were changing and I realised I needed to find a way to take control of my debts. I was struggling to keep up with alongside the cost of living increases. I contacted Step change who evaluated my situation, gave me options and their recommendation of the best way to proceed. I was given choice and advice. After that I was guided through the next steps, outlining my budget, payments to creditors and Step change handled the communication with the creditors. I’ve had minimal contact with the creditors, I’ve managed to stick to my payment plan and I’m a few months away from being debt free. Facing up to debt, taking control of your finances is hard but Step Change makes the process easier and less daunting. Reviewed on: 3rd June 2026

Just reach out, it’ll change your life for the better.

As working professional I have really struggled with the stigma of my Debt situation and some life circumstances left me really struggling to financially cope. I used to think one more credit card or loan will be fine, I’ll pay it back, then before I knew it I was swamped BUT luckily found Step Change before things got unbearable to cope with. I would recommend Step Change to anyone who wants to commit to turning around your financial situation and get yourself on a plan to become Debt Free. Reviewed on: 3rd June 2026

professional advice, quick solution.

professional advice, quick solution. Takes the worry away Reviewed on: 3rd June 2026

They Really Help You Gain Control Of Your Finances

They have really been vital to my being able to get some kind of grasp on my affairs. They are really easy to talk to, and kind, and getting in touch with them was the best financial decision I’ve made. They were able to set up very affordable plans, which were based on reality, and not the kind of ‘wishful thinking’ that it can be easy to succumb to.. Their approach helps to remove the stigma and shame, and you begin to feel more in control. It’s a journey for sure, but hooking up with these guys, will kickstart your recovery process! Reviewed on: 3rd June 2026

My debts sorted to one easy monthly payment.

I was very stressed because of the debt I had with credit cards. The advice I was given and the understanding and knowledgeable people I spoke to at Stepchange put me at ease and reduced my worries. It was hard to talk about my debts as I blamed myself all the advisors were helpful and polite. I took a DMP with Stepchange and they managed it very well. Reviewed on: 3rd June 2026

Got peace of mind since I got them behind struggling...

Got peace of mind since I got them behind struggling periods Reviewed on: 3rd June 2026

Life changing

Contacting Step change has changed my life for the better. My finances were a mess and when I spoke with someone at step change they helped me to navigate the difficulties by making me feel at ease. I was burying my head in the sand, but I couldn’t avoid it anymore. Now things are manageable and clear. This has made such a difference in the quality of my life and I’m not waking up at 3am in a complete panic anymore! Reviewed on: 3rd June 2026

StepChange literally helped me

StepChange literally helped me when I felt stuck and ashamed about debt. The advisor was kind, no judgment, just practical help. They walked me through a Debt Management Plan that fit what I could actually afford. The whole process was free, clear, and confidential. If you’re dreading making the call, just do it. It was the first night in months I slept properly after talking to them. Really help me out no judgment . Reviewed on: 3rd June 2026

Stepchange really helped me sort my finances out.

Stepchange really helped me sort my finances out. Reviewed on: 3rd June 2026

Fantastic

Stepchange are great as a company but unfortunately it takes ages waiting to talk to someone on the phone and when you are in a bad place because of debt and other things this can be avery big thing. Apart from that they are great. Reviewed on: 3rd June 2026

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