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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14642 reviews)

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4.95

Based on 14,642 reviews, last reviewed 18th Jun 2025

167150% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They have been very helpful and very understanding. They have been very helpful and very understanding. They helped me get my debt on track to clear it. Reviewed on: 18th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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StepChange Debt Management reviews (14642)

Life saver

I got into debt from quick loans and StepChange have listened and helped me organised my money with flexible payments that is tailored to my income and expenditures. Every agent I spoke to for the past year is consistent and helpful even when times were rough for me, they gave me options. My account on their website is also very well laid out, I have all the details I need and you can even update your budget online if your circumstances change (if you’re on a debt management plan) which I find extremely useful if you don’t feel like calling. I can’t recommend StepChange enough to people who needs help or struggling with money. Reviewed on: 8th July 2020

Changed my life...

Having got into money problems after my divorce, I couldn’t see a way out of my debt but StepChange turned everything around for me. Always helpful and great advice given. Excellent in every aspect of helping gain control of my finances again. Reviewed on: 8th July 2020

Fantastic

The work these wonderful people do is amazing the worry that was lifted from me from the very first call was unbelievable, there is no judgement they just listen then help you. They are truly fantastic. I thank you all of you. Reviewed on: 8th July 2020

So helpful

Thank you step change for being so helpful! Every advisor is so kind and understanding :) Reviewed on: 8th July 2020

My future begins now

Thanks to stepchange I can finally see light at the end of what has been a very long and dark tunnel. Professional service, reassuring staff and they made me feel so more positive after feeling I had nowhere to turn to for so many years. Too many people fall into the financial trap of debt, however with excellent help and advice from Stepchange I can now sleep at night and not worry what could have happened without them. Many Thanks to all the staff Reviewed on: 8th July 2020

The best step to changing my life

My partner was ill and I was losing everything I put myself in so much debt, I just didn’t know a way out of the troubles I was in then, I heard of step change Which was around 7 or years ago. I now have about a year left to be debt free. Just saying there not doctors or nurses but they save your life all the same. Thanks to a wonderful organisation Reviewed on: 8th July 2020

Excellent service

Excellent service cannot recommend them enough. If you have any money worries they will support you and give you the best advice for your situation. Reviewed on: 8th July 2020

Caring Company

The staff have always been very professional, very helpful and there are lots of useful tips for better budgeting. Reviewed on: 8th July 2020

Top class

Excellent service and advice very helpful with my debt problem Reviewed on: 8th July 2020

Help me to pay my debt without any hassle thank you

I involved in loans and credit cards step change helped me Reviewed on: 8th July 2020

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