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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Step Change really helped me in my hour of need.

Absolutely fantastic customer service. Friendly, helpful and very informative these people really do know how to put your mind at ease! Reviewed on: 23rd July 2021

Ubiased and fair

Not driven by profit or commission , Step Change are a refreshing change . Highly recommended. Reviewed on: 23rd July 2021

Lifesavers

When you don’t know who to turn to StepChange are always there for you, They are lifesavers. Reviewed on: 23rd July 2021

Great company

Would recommend stepchange to everyone!!!!!! Reviewed on: 23rd July 2021

Debt management plan

Staff are always very helpful and sympathetic to the situation, never judgemental I will be debt free soon because of the plan step change have helped me put in place. A Big thank you to the Charity Reviewed on: 23rd July 2021

There for me

Always supported everytime think of my best interest Reviewed on: 23rd July 2021

So helpful and understanding

I have been with stepchange since May 2020, they have been amazing. Helped me sort and organise my debts. Took the pressure off and I am managing things better now Reviewed on: 23rd July 2021

Accommodating Customer Needs

Nothing but understanding of customers journey through the debt process. Reviewed on: 23rd July 2021

Great Help

In a time of great stress they were most helpful with sensible & sympathetic advice to help us deal with our financial problems and work towards an achievable solution. Reviewed on: 23rd July 2021

Life saver

Brought relief me which lead to a happier family Reviewed on: 23rd July 2021

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