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StepChange: Debt Management reviews

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4.95
Based on 14,704 reviews, last reviewed 21st Aug 2025
58% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025
Sharie's avatar
Sharie

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Always have an ear to listen

4
Professionalism, dependable and always willing to help Reviewed on: 8th July 2020
coralyn neri's avatar
coralyn neri

Helpful, understanding and knowledgeable

5
During a low point in my life step change helped me to put things into perspective and enables me to manage my debts. My health had stopped me from working and the stress and worry was impacting me too. Initially went On line and then spoke to an adviser who really understood my situation. After putting the DMP in place I was able to see a way forward. Since then I have done a couple of reviews and remain on track and able to better manage my debts and stress. Thank you Reviewed on: 8th July 2020
Debbie Bishop's avatar
Debbie Bishop

Fantastic

5
Great service, fast and always kept in mind my requests of ways on contacting me!!! Reviewed on: 8th July 2020
Adriana's avatar
Adriana

Helped our Mental Health

5
Step Change helped us manage our debts which aren't huge debts, but still owing money is a worry to us, and we can now pay for the house costs we live in without worrying we will be homeless. I am with Money & Mental Health, Martin Lewis from television part of this, i have told them through research they do which I take part in regularly, how Step Change help us manage our debts for peace of mind, as I am a long term sufferer of poor mental health. Reviewed on: 8th July 2020
Bee's avatar
Bee

Highly likely

5
The work stepchange is doing is absolutely wonderful, helpful and gives peace of mind. Reviewed on: 8th July 2020
No's avatar
No

Professional and sympathetic

5
Stepchange helped me through a very difficult time in my life after I was widowed and left with huge debts. They sorted my finances out very swiftly and I get regular updates and advice . I can’t thank them enough and they got me out if a very dark place. I pay what I can afford and Stepchange review my situation regularly, Reviewed on: 8th July 2020
Helen ANDERSON 's avatar
Helen ANDERSON

StepChange helped us take step in right direction

5
Myself and husband were really struggling 6 years ago due to my husbands business collapsing we did not know what direction to go, thankfully StepChange was recommended to us, we spoke with fantastic staff who didn’t judge and tried to reassure us. We are now in control of our finances and paying off our debts Reviewed on: 8th July 2020
L allen 's avatar
L allen

Just brilliant, changed my life

5
They make something that is very stressful and make it so easy, I wish I knew about them sooner. I’d recommended to anyone. Reviewed on: 8th July 2020
John Dobson's avatar
John Dobson

Excellent

4
Stepchange are so knowledgeable, helpful and really go the extra mile to help people who are in financial difficulty and sometimes vulnerable. They reassure and put people at ease. I would recommend Step change to anyone who is in experiencing financial difficulty. Reviewed on: 8th July 2020
Sue Kolie 's avatar
Sue Kolie

No worries

5
Easy and worry free dmp and take both party's Into consideration In a fair way and are always available With advice.thankyou step change. Reviewed on: 8th July 2020
Vine's avatar
Vine

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