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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

5% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Brilliant

Helped me through a bad patch, would definitely recommend Reviewed on: 8th July 2020

A Godsend

Help and guidance given from the first contact. A complete system of debt management that is completely free. A solution provided to kick debt into touch. It may take a couple of years but the solution works. Reviewed on: 8th July 2020

Very friendly and helpful people

With the trouble I'm in stepchange debt charity have really been helpful to get me back on my feet again Reviewed on: 8th July 2020

Excellent professional

My experience with stepchange has been fantastic,amazing staff who are very understanding and their knowledge brilliant. Without their help I don't think I could have managed. A big thank you to all Reviewed on: 8th July 2020

Don't hesitate just do it

For years I have been useless with money and always chasing my tail to pay bills. Since I have been with Step Change my life is so much easier. All phone calls and letters from companies I was struggling to pay, have stopped. No interest added to my debts. Finally by December 2021 I will be debt free, and as I can see the end of the tunnel getting closer, the relief is amazing, the staff are very friendly and helpful. I have no problem with recommendation of the service they provide, please be aware that help is available and there is no shame in asking for help, its the first step to a worry free life. Reviewed on: 8th July 2020

Wits End!

I was at my wits end, with no where to turn. Speaking to Step Change was so easy, no judgements just clear advice and support. I wished I’d called them sooner. Definitely sleep better now Reviewed on: 8th July 2020

Lifeline

Stepchange offer a life line for people who are in financial difficulties and cant see a way out. Easy set up process and very helpful professional people to guide you. Reviewed on: 8th July 2020

Always willing to listen

In all the time I have dealt with Stepchange I have always found their advisors fair and reasonable and willing to listen. Everytime I have had a problem it has always been dealt with in a very professional manner with a satisfactory outcome. Reviewed on: 8th July 2020

Fantastic service with compassion/understanding

Stepchange personnel show understanding and compassion - anyone’s circumstances can change and they help you deal with the trauma, helping to minimise the shame you feel. Well done. Reviewed on: 8th July 2020

Caring , Punctual and outstanding in dealing with people.

Ste change continual help and assistance have really helped me during the most difficult times of my life and I believe they did so also to many others Reviewed on: 8th July 2020

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