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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Super helpful

They show empathy and understand individual needs. Reviewed on: 23rd July 2021

Great help when needed!

They have been a huge help with letting me sort out my finances and always able to contact and update. Reviewed on: 23rd July 2021

Excellent service

Every time that I have called, the staff make you feel very at ease and reassure you, explain every step and talk and explain every worry you have. They make it a positive experience in one of your darkest and embarrassed times. Reviewed on: 23rd July 2021

Very likely Stephan get have been amazing and taken all the stress out of my financial difficulties.

Easy to talk to and very knowledgeable advisors who talk you through step by step. Reviewed on: 23rd July 2021

Always helpful

Any queries or worries we've had they have always been very helpful, understanding, no judgement and reassuring. Reviewed on: 23rd July 2021

Best support

My husband and I have been helped by STEP CHANGE a great deal. The first obstacle on our part was embarrassment but STEP CHANGE put us in a much better mind set. Once we got over the embarrassment, we quickly got our finances in order. Even in the lock down we were still being helped. In these trouble times it’s such a relief knowing that they can still help us. Reviewed on: 23rd July 2021

Excellent

Make everything really clear and always thereto help Reviewed on: 23rd July 2021

Helpful and friendly

Very friendly and helpful. They took a load of my mind. I’m now 3 years in with one more to go in clearing my debt and they really are the best option for you. Reviewed on: 23rd July 2021

Top-rated Financial Support!

Step-Change provided supportive & Non-judgemental financial support at a difficult point in my life…they totally have my vote!!! Reviewed on: 23rd July 2021

Couldn't be more helpful

Very informative helpful & understanding didn't make me feel inadequate because of my circumstances Reviewed on: 23rd July 2021

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