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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

brilliant work

Step change have been brilliant with us from day 1....so helpful and have taken all the stress from our lives Reviewed on: 23rd July 2021

Such a great service.

A weight was lifted after contact. Everything is organised and very helpful if you struggle with debt. Reviewed on: 23rd July 2021

Strongly remommend them as an outstanding nery helpful exvcellent organization

Step Change were always there for me to give the at-most assistance and they took the initiatives to advice me in advance whenever good for me Reviewed on: 23rd July 2021

Excellent

The process was easy and they explained the whole process Reviewed on: 23rd July 2021

Very easy to talk to. Nonjudgmental

After my finances collapsed, Stepchange helped my take back control. Reviewed on: 23rd July 2021

Step Change my saviour

Without Step Change l don’t know how l would have dealt with the unfortunate situation l found my self in. Reviewed on: 23rd July 2021

Excellent, excellent, excellent !

This is the most caring, supportive and helpful company ever! This applies to ALL the advisors that you might speak to as well, they never judge you or make you feel small or stupid. I don't know what I'd have done without them. I can't praise or thank them enough Reviewed on: 23rd July 2021

Always quick to sort any problems

I sent an email regarding my account, it was all sorted ASAP, with no problems at all very very pleased with stepchange . Reviewed on: 23rd July 2021

Best thing that has helped me.

In debt for years but ignoring, I was persuaded to contact StepChange. They’ve managed my debts & I’ll soon finally be debt free. Reviewed on: 23rd July 2021

Very helpful

Easy to talk to very helpful.nothing was too much for them Reviewed on: 23rd July 2021

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