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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

37600% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

I can finally sleep!

After falling into debt through being a single parent of an autistic child, although I work full-time there is never enough to make ends meet and I got into the cycle of living off credit credits and continually consolidating. At one point I was working 40 hours a month overtime just to keep up and reached breaking point. Step Change helped me take control and sleep again not to mention spend quality time with my child. Everything was explained so clearly and it was easy to set up my DMP. They have been at the end of the phone or email for every wobble and query I have had. Step Change are amazing! Reviewed on: 8th July 2020

Helped me sort out my finances

Very good have dealt with them for about 4 years Reviewed on: 8th July 2020

Plain speaking solid advice

When you finally pluck up the courage to ask for help, you need a service that is straightforward, understanding and supportive. Stepchange is just that Reviewed on: 8th July 2020

Help when you need it! And no catch!

Excellent from the start, no judging only friendly correct advice when you think theres no way out! Outstanding service! Reviewed on: 8th July 2020

The best service and a charity.

StepChange has been very helpful and understanding. They realise that we need help and counselling. Reviewed on: 8th July 2020

Great people behind the phone

Although covid crisis began, all team was very helpful and understanding. Reviewed on: 8th July 2020

Changed my life for the better!

Before I contacted Stepchange I was downing in debt, borrowing from pay day loan companies, overdrawn, borrowing Money from friends, etc. I used to think that you could only get help for unsecured loans and had lost hope. I was then advised to call Stepchange, I did, they did not judged me, only offered support. Now I have managed to pay my DMP early and I am debt free... but most importantly I feel like I have learn to manage my finances much better. Thank you StepChange, you have literally saved my life... A big box of chocolates is due in your office soon! Reviewed on: 8th July 2020

Fantastic debt management company

Step change have made my life more stress free by managing my debt for me and my family in a way that I can understand ,I feel part of the success of clearing my debts as I am regularly updated with my debt resolvement program Reviewed on: 8th July 2020

Outstanding service

StepChange have really helped me to regain control of my finances and next year I will finally be debt free!! Reviewed on: 8th July 2020

A great help when in need

My whole life kinda fell apart and with the breakdown of my relationship I found myself with mountains of credit card debt that my ex has run up in my name. They calmed me down and helped me take back control of my finances. They supported me through all the ups and downs I experienced, from cancer to a change of jobs and reduction of income. They were super. Would recommend to anybody who is struggling as they don’t just help. They care Reviewed on: 8th July 2020

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