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StepChange: Debt Management reviews

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4.95
Based on 14,413 reviews, last reviewed 7th Jun 2025
312300% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
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Latest highest rating:

5

Excellent company I have been with them for a few years and the service is excellent. I needed help after suffering abuse in a violent and domineering relationship and ... Read more Reviewed on: 7th June 2025
SMR's avatar
SMR

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025
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Stuart b
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14413)

I was very frightened when I relived I would have to retire.

5
I knew I needed to sort my debts out but StepChange helped me face it and took away my fears Reviewed on: 8th July 2020
Lyn's avatar
Lyn

Life saving service

5
I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020
Kivlin's avatar
Kivlin

Changed my life

5
I was struggling with debt due to a job loss and unplanned pregnancy and step change literally changed my life and made it so it was affordable for me to live again- not choosing month by month who gets paid and who doesnt. Reviewed on: 8th July 2020
Smtbg's avatar
Smtbg

Amazing help

5
Amazing help got me out of a massive amount of uncertainty and helped me move forward in life. Reviewed on: 8th July 2020
Ben Gregory's avatar
Ben Gregory

Great stuff

5
Very reliable, helpful and good intentions for helping people with debt problems, high recommend Reviewed on: 8th July 2020
Ioan Pirlog 's avatar
Ioan Pirlog

Step change took a huge weight off my shoulders.

5
Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020
Barry Stephens 's avatar
Barry Stephens

OUTSTANDING

5
Excellent customer service always friendly outstanding listening never judged me extremely helpful. A huge huge bolder lifted off my shoulders. Thank you from the bottom of my heart StepChange Reviewed on: 8th July 2020
Lisa G's avatar
Lisa G

Financial hardship

5
Got into difficulty and Step Change helped, excellent advice and service. Reviewed on: 8th July 2020
Tony Smith's avatar
Tony Smith

Support

5
Support Provided during my tough times financially is most appreciated and feel nothing but gratitude to the team at step change. Reviewed on: 8th July 2020
Guru Prasad's avatar
Guru Prasad

Relief someone helped

5
I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020
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Amanda Oliver

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