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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Excellent

A great organisation, with dedicated staff and helpful advice. I would recommend to anyone who needs help with debt. Reviewed on: 23rd July 2021

Step Change has changed my life fir the better..

Step Change has changed my life for the better, they sorted my finance out so it was Manageable for me. A Big Thank You!!!! Reviewed on: 23rd July 2021

Saved

Step Change has given me peace of mind. I can now get on with my life. Reviewed on: 23rd July 2021

Helpful professional & worry free

No problem since first day of use could not ask for more Reviewed on: 23rd July 2021

It has been wonderful working with step change since 2019. What a relief has this been knowing them!! No sleepless nights any longer. I am able to take control of my life again. Thanks to Step Change for making a big difference in my life.ep!

It has been a pleasure knowing you during a challenging moment of my life. I ca now see the light and of the tunnel. Keep up the good work and bri g hope to more lives. You are Brilliant indeed!! Reviewed on: 23rd July 2021

Best advise yet

Very re-assuring, helpful and not judgemental customer service staff. Set my mind at ease and got me on the straight and narrow after a difficult time in my life. Reviewed on: 23rd July 2021

Caring, understanding company

I was at my wit's end , and then step change helped me out everything into perspective, sorted my DMP and now I can pay all my debts off in a way that is helpful and fair. Reviewed on: 23rd July 2021

They really help.

Without judgement they help you pull your life back from the brink of ruin. They donut in such a way as to not make you feel stupid. They help you to move on and build better habits that will avoid best in the future. Reviewed on: 23rd July 2021

So helpful

I was trying to manage my debts on my own but it was becoming overwhelming. It was easy to set up a Debt Management Plan with StepChange. They managed all of the conversations with creditors on my behalf and helped me to work out how much I could afford to pay. This has made it easier to Plan and work it into my monthly budget. This means, I can still afford to live and have peace of mind, knowing that my debt is being paid. I am so grateful Reviewed on: 23rd July 2021

Peace of mind

Their advice and help is invaluable in bringing your debt under control. Banks and credit card companies respect Stepchange and the advice they give to clients. Reviewed on: 23rd July 2021

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