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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14703 reviews)

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4.95

Based on 14,703 reviews, last reviewed 18th Aug 2025

42313% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are very professional on the phone and they alw... They are very professional on the phone and they always keep you posted about your payment and let you know what is going on with your payments Reviewed on: 18th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14703)

First class service

Turned our lives around, thought there was no light at the end of the tunnel,now we're nearly debt free. Reviewed on: 8th July 2020

Very helpful and friendly

I was very anxious and nervous about my debt but contacting step change was the best thing I did concerning my debt. Amazing service with excellent staff. I would be lost without them. Reviewed on: 8th July 2020

Absolute God Send

I was a post man who during the privatisation was put on reduces hours. When my children came along we were in such a bad state financially! I have now gone to being a debt advisor with Stepchange and have completely changed my life for the better! Reviewed on: 8th July 2020

Excellent service

Totally efficient,friendly and professional and also very helpful Reviewed on: 8th July 2020

Fantastic

Take all the pain and fear from money matters away Reviewed on: 8th July 2020

Amazing amazing amazing

I can easily say they’ve saved me from lost their direct me and always being there for me. Amazing amazing amazing Reviewed on: 8th July 2020

Great

Brilliant too deal with in every way ! Never use this word lightly. But Faultless ! Five Star. ! Reviewed on: 8th July 2020

Helpful

Helped with the initial set up and do all of the hard work. They keep me on target to help towards clearing my debts. Reviewed on: 8th July 2020

So Helpful and Friendly

I have always found Stepchange very supportive, they are always there to support you. Reviewed on: 8th July 2020

I can finally sleep!

After falling into debt through being a single parent of an autistic child, although I work full-time there is never enough to make ends meet and I got into the cycle of living off credit credits and continually consolidating. At one point I was working 40 hours a month overtime just to keep up and reached breaking point. Step Change helped me take control and sleep again not to mention spend quality time with my child. Everything was explained so clearly and it was easy to set up my DMP. They have been at the end of the phone or email for every wobble and query I have had. Step Change are amazing! Reviewed on: 8th July 2020

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