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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Sound Stepchange Advice!

Stepchange helped us at a really stressful time, their help & understanding was an invaluable first step on our journey to being debt free! Reviewed on: 8th July 2020

Absolutely fantastic

They’ve always been there ready to help in any way they can Reviewed on: 8th July 2020

Step change has helped me so much

I was struggling daily before I got help from step change. They are always on hand when needed. Reviewed on: 8th July 2020

very helpful

When you feel like there’s no option, stepchange will show you a way from the permanent pressure created by debt. Thank you Stepchange. Reviewed on: 8th July 2020

Good Customer Service

They have helped to assist me all throughout my DMP processing to progressing my credit record. A well-recommended company for helping people in a debt financial management. Reviewed on: 8th July 2020

Fantastic help, they have been amazing help

Fabulous help, I couldn't thank Step change enough. Reviewed on: 8th July 2020

Life changing advice

Step Change have made a huge difference to my life. They've made it really easy for me to turn things around. I can now see light at the end of the tunnel where before the future looked very dark and bleak Reviewed on: 8th July 2020

Peace of mind

Step Change has given me light at the end of the tunnel and massive peace of mind with my debts. I am now back in control after their help and expertise. Reviewed on: 8th July 2020

Amazing support and help

Having been at my deepest worry Barbour debt I found Stepchange to be helpful non judgemental and eascablevtobtakevmebthriugh the process of setting up a realistic payment plan which I have been able to maintain. Always professional and gives me the strength and determination to pay up all of my debts with their continued encouragement and advice Reviewed on: 8th July 2020

Lifesaver

5 yrs ago I couldn’t see a way out of debt, but a phone call to Stepchange changed everything. A weight had lifted off my shoulders. Reviewed on: 8th July 2020

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