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StepChange: Debt Management reviews

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4.95
Based on 14,640 reviews, last reviewed 18th Jun 2025
167050% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Step Change really helped me I have found all my interactions with Step Change so helpful. The people I have spoken to have always been kind, compassionate and non-judgemental Reviewed on: 18th June 2025
Elizabeth Scott-Gliba's avatar
Elizabeth Scott-Gliba

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L
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StepChange Debt Management reviews (14640)

Awesome

5
They helped me cope with a very dark time in my life. Reviewed on: 8th July 2020
Steve Bleasby's avatar
Steve Bleasby

Very happy

5
Very easy to talk to.made me very comfortable talking about my debt. Very easy to set up direct debit and make the paperwork easy. Very happy after going through a dark time . Thank you Reviewed on: 8th July 2020
Wayne's avatar
Wayne

Very helpful

5
Great staff to manage my DMP since Oct 2010 most professionally Reviewed on: 8th July 2020
Prithvi Datta's avatar
Prithvi Datta

Quick and easy

5
Happy that I got there help, nearly out of debt at an affordable rate Reviewed on: 8th July 2020
Chris Bowen 's avatar
Chris Bowen

Amazing

5
StepChange saved my life. I was depressed. Suicidal and anxious about my money situation and if I hadn’t have rang them and got through to an amazing lady who didn’t judge I wouldn’t be here. I’m now less than a year of being free and I Can’t wait. Reviewed on: 8th July 2020
Keegan Harris's avatar
Keegan Harris

Very helpful and professional

5
These people helped me though a very difficult time in my life financial ally don’t know what I would of done without them. Reviewed on: 8th July 2020
Darren 's avatar
Darren

Amazing

1
All the staff were so nice and helpful, the sorted everything for me, great service, I'm glad I got their help, very reassuring and kind Reviewed on: 8th July 2020
Dorothy Couperwhite 's avatar
Dorothy Couperwhite

Saved my life

5
I was so in debt i was thinking suicide was the only way out, its nearly finished now, couple more payments and im debt free. Reviewed on: 8th July 2020
Colin's avatar
Colin

Amazing

5
I was completely at my witted before I got in touch with stepchange they saved my life...i was riddled in debt ...losing my mind ..then they became my guardian angels ..and has sorted me out ...just a brilliant and godsend service Reviewed on: 8th July 2020
jenny 's avatar
jenny

Got me out of trouble!

5
Outstanding from string up my DMP to assisting with any issues. Would recommend to anyone. Reviewed on: 8th July 2020
James's avatar
James

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