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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

72% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Amazing help

I was in a situation where I was heavily in debt, about to default on the payments and this would not only been terrible for me but I doubt my creditors would of got all there money back which goes against my principals. They have helped me pay them back but in a way in which is actually possible. Reviewed on: 8th July 2020

Friendly service

I have been with Stepchange since 2013 and they've been excellent. I would definitely recommend. Reviewed on: 8th July 2020

Excellent service

Very helpful and compassionate at a very difficult time Reviewed on: 8th July 2020

Absolutely amazing

Step change have been amazing and have given me a chance to live again. Reviewed on: 8th July 2020

Thankyou

Stepchange have saved my sanity; they helped me when i needed it the most, i dont know where id be now without their help and support Reviewed on: 8th July 2020

Brilliant

55k down to 10k. Few hiccups along the way but have looked after me when unforeseen circumstances came along. Great firm Reviewed on: 8th July 2020

Brilliant support

very informative and supportive, helped me budget and contacted my creditors with the proposed debt management plan. Best thing I did contacting them. Reviewed on: 8th July 2020

Always there to listen.

I got myself in a bit of a mess with debt. I felt like everything was going wrong and it was affecting my mental health in a bad way. Stepchange helped me manage my debt and eased the pressure 10 fold. Thank you Reviewed on: 8th July 2020

Amazing and helpful

I’ve had a plan for 7 plus years and they have help every step of the way. Keeping the wolf from the door, I wouldn’t have got out of my financial mess I was left in by a ex with their kind and helpfulness. Absolutely amazing!!!! Couldn’t speak highly enough about them Reviewed on: 8th July 2020

Excellent to use

I have used Step Change and they get you on the correct path to sort out your problems. They don’t push you into a plan that won’t work for you. The staff talk to you in a friendly way and don’t talk down to you or say how silly you are all in all Step Change put you at ease and work with you and keep you up to date all the way through setting up your plan. Thanks to them they took a lot of weight off my mind. Thank you for the help Reviewed on: 8th July 2020

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