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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Absolutely fabulous

Literally life-changing, can't thank StepChange enough for getting us back on the road to financial recovery. Reviewed on: 23rd July 2021

so helpful and friendy

allways happy to help with your money problems great on the phone and internet thank you Reviewed on: 23rd July 2021

excellent and friendly

Really helpful and makes a difficult situation much easier - never spoke to an unfriendly member of staff there either Reviewed on: 23rd July 2021

Helped me to sleep again!

Having to close my business due to ill health I could no longer meet all my financial commitments. Stepchange helped me to plan to get through this and help to reduce my anxieties. Reviewed on: 23rd July 2021

Valuable help and support

How i wish i had contacted Stepchange sooner. They were so helpful and calming that i will be eternally grateful Reviewed on: 23rd July 2021

Fantastic. Best thing since since bread.

From day one, Step Change have gone out of their way to me with sorting out my situation. I don't think I would been able to cope if were not for them. I was recommended by my son to contact them. And I have now contacted other friends and family to use your services. Thank you so much for all of your help. Susan Grant. Reviewed on: 23rd July 2021

Very good

Very good. Ever since I contacted Step Change debt charity, my tension disappeared. They are so nice. They talk gentle calming way. Also they gave me good advice of what I should do. Because of Step Change Debt Charity, I live peacefully. Reviewed on: 23rd July 2021

Exelent

You took away so much worry and stress Reviewed on: 23rd July 2021

Stepchange made a difference

Stepchange helped me organise and then decide on a way forward at a time when I was feeling very low and my mind was muddled over what to do. Reviewed on: 23rd July 2021

Without Step Change I don't know what i would have done

Step Change gave me the help that i needed they went through it step by step what i had to do the workers were so helpful and put me at ease with my money problems they keep me up to date every month and give me lots of advice The team at Step Change are always there to help me I would always give them 10/10 keep doing what you do best by helping people thanks Step Change Reviewed on: 23rd July 2021

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