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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Saved my house and sanity

Thanks to Stepchange, I am paying off my debts in a manageable way without added interest and the continual worry of where to pay debts, bills and buy food. Reviewed on: 23rd July 2021

Outstanding support. Outstanding.

I wouldn't have the peace that I have now around my fiances. Stepchange and everything they have done for me has given me the space to regain financial stability. I would not be where I am now without them. Reviewed on: 23rd July 2021

Understanding debt problems

Know the subject results in good advice Reviewed on: 23rd July 2021

Sensitive and realistic

I contacted stepchange when I was at my lowest point. Deep in debt, dreading letters and phone calls and feeling ashamed. They was so supportive and next year I will be debt free. It has taken 9 years but has saved my mental health Reviewed on: 23rd July 2021

Step change took a huge weight o my shoulders.

Step change helped me get my life back on track, they took charge of the situation right from the off dealt with my debtors, no more intimidating phone calls or letters I now have piece of mind really can't thank or praise enough Reviewed on: 23rd July 2021

Peice of mind

Helped us sort out finance out with out, very helpful staff who are fantastic, able to sleep at night magic Reviewed on: 23rd July 2021

Life-saver!

Helped me when I was at my lowest point financially. When I couldn’t see a way out, they sorted a realistic repayment plan for me and took a lot of stress off my shoulders. Reviewed on: 23rd July 2021

Absolutely fabulous

Literally life-changing, can't thank StepChange enough for getting us back on the road to financial recovery. Reviewed on: 23rd July 2021

so helpful and friendy

allways happy to help with your money problems great on the phone and internet thank you Reviewed on: 23rd July 2021

excellent and friendly

Really helpful and makes a difficult situation much easier - never spoke to an unfriendly member of staff there either Reviewed on: 23rd July 2021

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