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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Grateful with the support of Step Change .

It’s my first to be under support of Step Change . The service is amazing and gives me assurance that all my debts will be dealt with great respect and considerations. It helps me less worry and stress free . All staff are very polite, professional and well skills to handle all my query. Thank you very much and may you continue to help needy people. Reviewed on: 8th July 2020

Wish I'd know about them earlier.

Step change have helped me get my life and finances back on track. They have supported me through everything without making me feel judged. When Covid made matters worse they supported me and helped me find the best solution for my current situation, so I now feel more hopeful about my friends macias future. Reviewed on: 8th July 2020

Massive help

I was in £20k of debt and couldn’t find a way out. After talking to a few debt management companies - stepchange was the one that made things as simple as possible and the friendliest by far! Reviewed on: 8th July 2020

Extremely helpful and professional

StepChange helped me recover from a dark place and with their true professionalism have taken a huge weight off my mind. I wouldn't have been able to do it without them and the walked me through every step of the way. My sister recommended StepChange to me and I would certainly do exactly the same for all my friends and family who find themselves in financial difficultly. Reviewed on: 8th July 2020

Great help

Thanks StepChange! You really helped me get back in control. Reviewed on: 8th July 2020

Saved Me!

Fantastic company and people! Totally understood my situation and sorted everything out for me. I can’t tell you how much it helped my mental well-being. Thank you so very much Step Change! Reviewed on: 8th July 2020

Amazing

Helped me out so much and taken the stress away, such friendly advisor as wel Reviewed on: 8th July 2020

Most caring people and best service ever!!

I've spoken to several people at StepChange who have all taken personal care of my issues and helped me through one of the most difficult times of my life. They have guided me through each process and helped me find a solution. I would definitely recommend StepChange to anyone in the same situation. Reviewed on: 8th July 2020

Excellent customer care

There was time I couldnt sleep due to stress caused by my depts but since I joined stepchange DMP plan I never looked back. I am very happy I am on my last few months to be debt free Thank you to Step change and I will always recommend it to my friends and family. Very excellent customer care keep it up I would say to who ever is struggling with debts out there get in tonch with Step change you wont regret it. Reviewed on: 8th July 2020

They gave me my life back

After getting deeper and deeper into debt we were afraid to answeR the phone or open mail, step change gave us back our lives. Offering support when we need it, setting realistic payment offers for our creditors but making sure we had enough to still be able to cover all our bills Reviewed on: 8th July 2020

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