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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Really friendly and very helpful

I found Step change really friendly and very helpful. They made everything easier to understand no gobbledegook. Reviewed on: 23rd July 2021

Lots of help just when needed

Very helpful indeed couldn’t ask for more Reviewed on: 23rd July 2021

Quick, helpful and professional

Without stepchange I would be a in a world of pain. They simplified what I thought was a complex process and helped me navigate to a place I never thought was possible, serenity and peace of mind. Thanks SC Reviewed on: 23rd July 2021

Turned my life around

We were struggling with debt after a business went bust and did not know what to do. Our mortgage people and bank were no help at all and I thought we would have to sell everything including our house and were facing a very bleak situation. A friend suggested calling step change to see if they could help and after 1 phone call we could see could see a way forward. Their kind and understanding help has meant we could keep the house and plan a way forward in our life and I will always be grateful for this. Reviewed on: 23rd July 2021

Thoughtful and helpful.

I was experiencing stress and anxiety before Step Change ( previously named differently) ,came to my rescue. Reviewed on: 23rd July 2021

Life Changing

Step change has changed my life for the better. They’ve helped me and my family , live with no stress and endless worry. The management and staff were exceptional, and friendly, always there to help you, and never judge you in anyway. Thank you Step change, I salute you . Reviewed on: 23rd July 2021

They saved my mental health after cancer and worry.

Very understanding and professional staff,extremely patient as I have not been in this situation before. Reviewed on: 23rd July 2021

Changed my life

Excellent service and made a huge difference to my life by taking away the worry Reviewed on: 23rd July 2021

The last refuge

When I couldn't feel any lower, I contacted Step Change they put everything in order for me. I just feel I have some one to talk to and they still advise and guide me. Reviewed on: 23rd July 2021

Always extremely helpful

Extremely helpful and informative from the first time I spoke with them. Hassle free, straightforward process and respond to email enquiries quickly. Would highly recommend to anyone considering taking the step to sort out their debt. Reviewed on: 23rd July 2021

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