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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Help when needed

I have been amazed with all my past contacts with Step Change - they are always there when I need them. Thank you very much. Reviewed on: 8th July 2020

Thank you Step Change.

Thanks to Step Change, I sleep again at night! Reviewed on: 8th July 2020

Understanding and helpful

Extremely pleased with the non judgemental way that step change have helped. This has changed my life and taken the pressure away. Reviewed on: 8th July 2020

Excellent

I have always felt at ease when discussing difficult matters as they provide a very friendly and helpful service. I would highly recommend Reviewed on: 8th July 2020

Kind and helpful

The people at StepChange are always there when you’re worried about your finances, and they will do everything they can to help. I couldn’t manage without them. Reviewed on: 8th July 2020

...and Breath

Following a very serious motor cycle accident, and an unscrupulous business take over, I was left with frontal lobe damage, no business, no income, a revised down credit rating and personal and business debt of nearly £70k. Step Change cut through all the emotion, have a proven track record, are trusted by creditors and the judicial system alike, and with their support I'm climbing out of my hole. It's long climb, but all being well Oct 2023 I'll be debt free. With Step Change behind me, I'm grateful to be sleeping better, and rebuilding my life. Reviewed on: 8th July 2020

Very helpful

looked after my debts and made sure I could pay them without struggling myself Reviewed on: 8th July 2020

Best free advice and debt solutions

I'd been paying a company to manage my DMP and didn't realise you could do it for free (at the time you're just grateful for the respite), but I switched to Stepchange and so pleased with their service. They show just the right amount of contact, send regular statements and keep a regular check on your finances without being intrusive. No bombarding with calls etc. Very happy with the help I've received and the flexibility shown with payment plans. Now nearing the end of my debts I'd thoroughly recommend them to anyone struggling. Reviewed on: 8th July 2020

A brilliant support every step of the way. Thank you

Step Change have helped with all sorts of random queries that I’ve had along the way through my debt journey. I’ve a way to go yet but it’s reassuring to know I’m not alone. Reviewed on: 8th July 2020

Amazing

Helped me out. Even during lockdown was only an email away to put mind at ease Reviewed on: 8th July 2020

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