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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,627 reviews, last reviewed 15th Jun 2026
187700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026
Ionic SpringTree's avatar
Ionic SpringTree

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18627)

Always extremely helpful

5
Extremely helpful and informative from the first time I spoke with them. Hassle free, straightforward process and respond to email enquiries quickly. Would highly recommend to anyone considering taking the step to sort out their debt. Reviewed on: 23rd July 2021
Leesa 's avatar
Leesa

Brilliant

5
Step change have literally changed my life. They helped me to get my life back on track. Reviewed on: 23rd July 2021
rockicon@hotmail.co.uk's avatar
[email protected]

Peace of Mind

5
I became unemployed after 47 years without any break in employment. I found myself with out a job at the age of 64 and still had two outstanding loans which I had not missed one payment on. Once I was on Universal Credit I was told about Step Change and how they may help, From my first phone call to now a year on they have been a real support and have managed to set up a DMP which has been a massive help not only to my creditors but my state of health. I can not recommend them highly enough. Reviewed on: 23rd July 2021
Kelvin Weeks's avatar
Kelvin Weeks

Excellent service

5
I have been with Stepchange for a few years and have always been happy with the service, either online or telephone. Reviewed on: 23rd July 2021
Caroline Stubbs's avatar
Caroline Stubbs

Excellent service

5
I have been fully supported throughout this process and have a very clear vision of how long it will take me to get out of the current situation that I am in with the help and support o have been provided with Reviewed on: 23rd July 2021
Carl Bailey's avatar
Carl Bailey

Step change saved my sanity

5
Step change literally saved my sanity by taking all my debts from my hands into theirs with no criticism whatsoever. Didn’t make me feel the total failure that I thought I was. They were and still are wonderful Reviewed on: 23rd July 2021
Jill Catterall's avatar
Jill Catterall

Peace of mind

5
Step Change were kind, caring and professional. They helped me to see that I could manage my debt simply and fairly. Reviewed on: 23rd July 2021
Fiona's avatar
Fiona

Turned my debt spiral around

5
I was spiralling further into debt that I couldn’t hope to pay off. With Stepchange’s help, I have turned that around, and I am half way through paying off all of my debts. Reviewed on: 23rd July 2021
Matthew's avatar
Matthew

An excellent service by knowledgeable honest team

5
Without StepChange support I couldn't be in a position to control my financial at all! Reviewed on: 23rd July 2021
Naser Djanaraghi's avatar
Naser Djanaraghi

Excellent

5
Struggling with debt is a major problem for many of us and the associated shame. After making the initial phone call to Stepchange they were very understanding and I felt a sense of relief. They made the whole process extremely easy to understand and the repayment schedule seamless. Reviewed on: 23rd July 2021
Iain 's avatar
Iain

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