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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

The best step to changing my life

My partner was ill and I was losing everything I put myself in so much debt, I just didn’t know a way out of the troubles I was in then, I heard of step change Which was around 7 or years ago. I now have about a year left to be debt free. Just saying there not doctors or nurses but they save your life all the same. Thanks to a wonderful organisation Reviewed on: 8th July 2020

Excellent service

Excellent service cannot recommend them enough. If you have any money worries they will support you and give you the best advice for your situation. Reviewed on: 8th July 2020

Caring Company

The staff have always been very professional, very helpful and there are lots of useful tips for better budgeting. Reviewed on: 8th July 2020

Top class

Excellent service and advice very helpful with my debt problem Reviewed on: 8th July 2020

Help me to pay my debt without any hassle thank you

I involved in loans and credit cards step change helped me Reviewed on: 8th July 2020

Great

really helpful in any situation. Thank you Reviewed on: 8th July 2020

stepchange is excellent

Staff are great and have taken less time to resolve my issues. I always recommend this company to people I know in similar circumstances. Reviewed on: 8th July 2020

Awesome

They helped me cope with a very dark time in my life. Reviewed on: 8th July 2020

Very happy

Very easy to talk to.made me very comfortable talking about my debt. Very easy to set up direct debit and make the paperwork easy. Very happy after going through a dark time . Thank you Reviewed on: 8th July 2020

Very helpful

Great staff to manage my DMP since Oct 2010 most professionally Reviewed on: 8th July 2020

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