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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Take your first steps now.

Wish that we had taken the step to StepChange much earlier. It could have saved us a huge amount of anxiety and stress. Reviewed on: 23rd July 2021

Great support.

Step-Change provide a non-judgemental support throughout the process and a great level of understanding. Reviewed on: 23rd July 2021

Professional Service

Unprecedented charity company providing professional impartial service and advice to many people in debt. Reviewed on: 23rd July 2021

Priceless

StepChange put a stop to my nightmares regarding major problems with my finances and are always there with help and advice when I need it. Reviewed on: 23rd July 2021

Perfect shelf

They are wonderful and very supportive Reviewed on: 23rd July 2021

Free at point of contact service, negotiating debt solutions.

Useful intermediary proving workable solutions. Reviewed on: 23rd July 2021

Wonderful organisation

Step Change literally saved my life as I was feeling suicidal because of my ongoing, mounting debt. Thanks! Reviewed on: 23rd July 2021

Excellent service. So reassuring

I was really worried and upset when I contact Stepchange. The people there gave me the best nights sleep I had had in a long while. And so approachable. There isn't a better Debt Management Charity who deserves this award. Reviewed on: 23rd July 2021

Freedom

Thanks to step change I felt like the weight of the world was lifted from my shoulders and I was finally free!! Reviewed on: 23rd July 2021

Exceptional service

StepChange helped me through one of the lowest periods in my life and have continued to support me throughout. They provide professionalism ,guidance support experience and understanding they are a must when you feel you have no where to turn. Highly recommended! Reviewed on: 23rd July 2021

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