Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

View other StepChange products

4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Fantastic throughout!

From the first contact with customer service to the website provision and options it couldn't be better. The staff are highly knowledgeable and professional. First class service and highly recommended Reviewed on: 23rd July 2021

job well done

I was in a bad predicament before these people offered their services . they had sorted my issues and put me on right track really quick and not a lot of hassle , cannot not say more A1 service then and still . Reviewed on: 23rd July 2021

Difficult Times Defeated

During a time of immense financial upset caused by matters beyond our control, Stepchange stepped in, advised and assisted. Can't thank them enough! Reviewed on: 23rd July 2021

A massive weight of my shoulders

I wish I had used them sooner, understanding & professional Reviewed on: 23rd July 2021

Step Change......There to begin your steps forward in life again

Wonderfully kind, professional and understanding people at step Change....The interactions I have had helped me to come to terms with my situation and gradually stop feeling a failure and start feeling hopeful again. Thank you so much, you doa very important and worthwhile job Reviewed on: 23rd July 2021

Stress free

Work out your incoming and outgoing, Stepchange does the rest Reviewed on: 23rd July 2021

very helpful

very helpful, friendly staff... they helped me a lot, psycologicaly as well. since I have got in touch nothing seemed to be impossible again. I am on my way to pay my debts off and don't use the credit cards any more. it feels much better now. Reviewed on: 23rd July 2021

Absolute life changer

I genuinely don’t know what I would’ve done without StepChange. Everything was very straightforward with no judgement and are always on hand to help with any queries/concerns. This charity has helped me to clear my debt and now I have a future to look forward to. Reviewed on: 23rd July 2021

Help when needed

I caint tell you how much you helped me...I didnt know what I was going to do I was at my wits end ..nothing was to much for them... Reviewed on: 23rd July 2021

A safety net for tumbling finances

I am happy with my experience of StepChange , and financial matters have been less than a disaster since their helpful assistance throughout the period of the plan. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt advice
from Money Wellness 4.89 from 6011 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub