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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14717)

Quick and easy

5
Happy that I got there help, nearly out of debt at an affordable rate Reviewed on: 8th July 2020
Chris Bowen 's avatar
Chris Bowen

Amazing

5
StepChange saved my life. I was depressed. Suicidal and anxious about my money situation and if I hadn’t have rang them and got through to an amazing lady who didn’t judge I wouldn’t be here. I’m now less than a year of being free and I Can’t wait. Reviewed on: 8th July 2020
Keegan Harris's avatar
Keegan Harris

Very helpful and professional

5
These people helped me though a very difficult time in my life financial ally don’t know what I would of done without them. Reviewed on: 8th July 2020
Darren 's avatar
Darren

Amazing

1
All the staff were so nice and helpful, the sorted everything for me, great service, I'm glad I got their help, very reassuring and kind Reviewed on: 8th July 2020
Dorothy Couperwhite 's avatar
Dorothy Couperwhite

Saved my life

5
I was so in debt i was thinking suicide was the only way out, its nearly finished now, couple more payments and im debt free. Reviewed on: 8th July 2020
Colin's avatar
Colin

Amazing

5
I was completely at my witted before I got in touch with stepchange they saved my life...i was riddled in debt ...losing my mind ..then they became my guardian angels ..and has sorted me out ...just a brilliant and godsend service Reviewed on: 8th July 2020
jenny 's avatar
jenny

Got me out of trouble!

5
Outstanding from string up my DMP to assisting with any issues. Would recommend to anyone. Reviewed on: 8th July 2020
James's avatar
James

Amazing charity

5
They helped me when I was on the edge of losing everything Reviewed on: 8th July 2020
lisa haresnape's avatar
lisa haresnape

Great

5
make you feel that there is help out there when you need it Reviewed on: 8th July 2020
emma's avatar
emma

excellent service

5
Helped me with all my debts and go through everything in detail excellent Reviewed on: 8th July 2020
anda myhan's avatar
anda myhan

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