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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very happy the people talk to u and not say a bad word about what trouble u r in

Help me so much with my money troubles Reviewed on: 8th July 2020

Excellent service

Helps me with my debt can’t Fault them excellent service Reviewed on: 8th July 2020

Lifesavers

They helped me deal with debt in a way I never imagined. Amazing! Reviewed on: 8th July 2020

Perfection

Helped me in so many ways all the way through my plan. Gave suggestions and helpful tips. Easy to sort and use. Reviewed on: 8th July 2020

Super

Absolutely amazing they handled my case with out judgment and would definitely advise people to speak to them and understand how people can get themselves in to trouble Reviewed on: 8th July 2020

An incredible comfort in very bleak times.

StepChange has been absolutely brilliant over the six years I have had a DMP. Every single person who answered the phone to me was calm and made a real effort to make sure I felt like a valued human being at a time when I felt I had failed. They helped me to get back on track and now I am out of debt. I couldn’t have done it without them and I am so grateful to them all. Reviewed on: 8th July 2020

Headache Free Debt

I would not want to take this on my own. very friendly staff from the start, its not too late to start Reviewed on: 8th July 2020

Help is there when you needed.

Step Change helped me at one the worst times of my life. Thanks to them I am back on track with my financial affairs and I don’t feel in despair anymore. I hope they win, thank you Step Change Reviewed on: 8th July 2020

Life changing

Was in a lot of trouble before i signed up now i can sleep easy again! Thank you Reviewed on: 8th July 2020

Totally trustworthy

Helped me take control and get my debts organised..... The relief was enormous, thank you Reviewed on: 8th July 2020

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