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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

Sorted out my debt and took the pressure off me. Amazing at what they do. Totally would recommend them to anyone with debt problems.

Just took all the burden and anxiety off my shoulders delt with my debters for me. Always there when you have any problems most importantly they're at the end of the phone to help with anything. Can't praise them enough really. Reviewed on: 8th July 2020

Life Changing

Provided excellent advice and reassurance. They dealt with everything for me and I truly felt that a great weight had been lifted. Reviewed on: 8th July 2020

Great Service

Stepchange has helped me for over a year now, they have helped me with my debt by cutting out the middle man and all with a friendly service. Reviewed on: 8th July 2020

MR

I find Step change customer services very professional but at the same time supportive and friendly Reviewed on: 8th July 2020

Gave me hope for the future

I was desperate and my debtors were hounding me. Step change supported me and helped me find a way out. Reviewed on: 8th July 2020

A superb service

After worrying and stressing about my financial situation I finally got the courage to contact Step Change. I wish I had done it earlier! Everybody I dealt with was knowledgeable and friendly. They have helped me organise my finances and got me back on track. Reviewed on: 8th July 2020

Really helpful service

Understanding staff, clear about options, helpful and made a big difference Reviewed on: 8th July 2020

And....breathe!

I really felt like I was drowning in debt and no matter how much I paid off each month, the total never seemed to get smaller. I’d started to ignore phone calls and leave post unopened in case it was from one of my debtors. I just couldn’t cope with it and was starting to become really down and totally unlike myself. Having Stepchange take over correspondence with my debtors and talk me through a manageable budget lifted a huge weight from my shoulders and knowing when I would be debt free enabled me to look to the future again which I hadn’t dared for quite some time. I’m now less than a year away from being debt free and it’s an incredible feeling. I have recommended Stepchange to a lot of people who, through my job, I know are struggling with debt. I’d even go so far as to say that I am better at my job because of Stepchange. Having had the experience with them, I can wholly empathise with others in the same position that I found myself in. Reviewed on: 8th July 2020

Received excellent advice and very helpfull

Stepchange contacted all my creditors and arranged a repayment plan. Easy to use App which keeps me up to date with all aspects of my budget and repayments. Highly recommended Reviewed on: 8th July 2020

Helped when I was helpless.

To have knowledgeable and empathetic people to speak to when you’re in a deep hole with no way out is wonderful. Then those people help you realise you’re not alone with this problem, and throw down a rope to help you begin to climb out. My sanity and health was saved by STEPCHANGE and I’ll always be grateful. When I have my annual review, I’m stunned that for another year they’re prepared to help me. I know they step in on my behalf, but it feels like they step into battle on my behalf and someone’s on my side. I don’t care how corny that sounds, it’s my truth. Reviewed on: 8th July 2020

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