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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14635 reviews)

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4.95

Based on 14,635 reviews, last reviewed 17th Jun 2025

166850% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I couldn't have asked for better support. I couldn't have asked for better support. I've been able to manage my debt in a way that felt free and without worry. I felt supported and educated on... Read more Reviewed on: 17th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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StepChange Debt Management reviews (14635)

Debt management plan

Everyone I spoke to has been amazing and really help me on my journey and I owe them so much . Reviewed on: 8th July 2020

Excellent

Easy to communicate with have helped me no end to control my debts I was in a right mess before contacting step change Reviewed on: 8th July 2020

Fantastic service

Everyone I have dealt with has been extremely helpful and there is never any judgement about my circumstances Reviewed on: 8th July 2020

You put my mind at ease

I was very desperate and did not know what to do. You help me guided me from the very start how to manage to clear my debts Reviewed on: 8th July 2020

They are literal life savers.

I found myself in a terrible amount of debt, not as much as some but too much for me to handle. I was struggling to hit my minimum payments, let alone be on time about it. I finally realised that my mental health would not survive if I didn’t find a solution. I found step change online, and after reading all the great reviews I decided they were who I needed to help me. I didn’t have to speak to anyone personally if I didn’t want to, they let you do your correspondence via email which again, was so very well received by my struggling mental health. They have always been so quick, efficient, sympathetic and responsive. They in short, saved my life. Reviewed on: 8th July 2020

StepChange has been very helpful to me and soo many through the years. They are absolutely fantastic. I would love them to win.

StepChange has helped to manage my debt since few years now. They have been instrumental to my not going into depression due to the impact the amount of debt I was owing and the pressure from my creditors. I love stepchange and the whole of stepchange staff. They are very compassionate and professional, very understanding too. They deserve more than an Award! Thank you stepchange will never forget you all for being there for me all through my difficult times. Reviewed on: 8th July 2020

An sos survivor

Stepchange quite simply changed my life. Being in debt was the worst time in my point i could ever be at. I turned to stepchange and they reassured me and took control not only dos they help me come up with a dmp they were there to listen, the cared, the comforted me while crying down the phone and were there for me. I have 3 payments left and im debt free i have be stepchange to thank for that they deserve this award for all the others they are helping, going to help and for the continuous support they give after the debts have gone to make sure i never go down that path again. Thank you step change for being my life saver Reviewed on: 8th July 2020

Saved my life

Before I spoke to them I was on the edge. In loads of debt and could not coup. Speaking to them released me back into my life and get me back on track. Reviewed on: 8th July 2020

My experience

Your team as helped me stay sane and realise we can get through this thank you very much for all your help Reviewed on: 8th July 2020

Brilliant just brilliant

nothings ever to much trouble and very stress free to deal with Reviewed on: 8th July 2020

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