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StepChange: Debt Management reviews

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4.95
Based on 14,573 reviews, last reviewed 11th Jun 2025
327700% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

They have been super helpful and efficient in organi... They have been super helpful and efficient in organising our debt and contacting our debtors. The process was easy and the staff are always patient an... Read more Reviewed on: 11th June 2025
B S's avatar
B S

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14573)

Great

5
very helpful company, will support you all the way Reviewed on: 8th July 2020
andrey's avatar
andrey

Lost without Step Change

5
Don’t know where I’d be without Step Change. From the very first moment of using their website to look for help to more than a year later I honestly would recommend them to everyone I know. Took all the worry and stress out of my financial life. Reviewed on: 8th July 2020
Lisa's avatar
Lisa

Dmp

5
Brilliant company to help with your debts they listion they don’t judge they help you find a solution to help you repay your debts and help you live and breath again charity based so don’t charge like these third party companies do would recommend to any one in financial difficulties to give them a shot you won’t be disappointed Reviewed on: 8th July 2020
Rick 's avatar
Rick

They saved my life!

5
I had a messy separation and my ex left me in debt. I honestly don’t know and dread to think what I would have done if I hadn’t received their help. Thank you so so much! Reviewed on: 8th July 2020
Lily's avatar
Lily

I can see a light at the end of the tunnel

5
I was in a bad place with debts and felt like I was suffocating. I sought after some help and found step change. Now I feel like I breath again Reviewed on: 8th July 2020
Bryan's avatar
Bryan

Put my life back on track

5
Lovely to speak to .easy to set up ..always keepS me up to date .. Reviewed on: 8th July 2020
Suzanne miles's avatar
Suzanne miles

Changed our lives for the better

5
They have been friendly, patient and helped us become debt free without any hassle Reviewed on: 8th July 2020
Claire Elizabeth Parry's avatar
Claire Elizabeth Parry

Big Thanks to all

5
Help and understanding. They can't perform miracles but it seems they do when your up against the wall. They can't make your problems disappear but they help you to deal with them So Very Helpful Thank you Reviewed on: 8th July 2020
Terlad's avatar
Terlad

Stress Free Debt Management

5
I've been using this debt management charity for a few years now after losing my job and they are brilliant. They really put your mind at ease and are not critical of you when you chat with them on the phone. Impartial, professional and very respectful just when you need it. Highly recommended if you are having financial problems. Reviewed on: 8th July 2020
coffeeguy66's avatar
coffeeguy66

Life savers!

5
After immense turmoil, worry and stress, my situation and my life turned around the day I contacted Stepchange. Very professional, extremely helpful and very knowledgeable. Stepchange helped me to get in control of my financial situation, enabling me to live my life with, less stress and anxiety, yet still reducing my debts and feeling a lot more in control of my situation and my life. Stepchange are always there with their support, reassurance and helpful advice to constantly improve my financial situation. An amazing company with fantastic employees. Life savers! Reviewed on: 8th July 2020
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A Customer

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