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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14642 reviews)

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4.95

Based on 14,642 reviews, last reviewed 18th Jun 2025

167150% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They have been very helpful and very understanding. They have been very helpful and very understanding. They helped me get my debt on track to clear it. Reviewed on: 18th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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StepChange Debt Management reviews (14642)

Light at the end of the tunnel

Being diagnosed with cancer and loosing your job are not the things you want to hear.. Macmillan put me in touch with Step change and I saw a reason to be positive, no more dreading the post or the phone calls ... I had step change at my back supporting me all the way fast forward a few years got a new job and am in remission from my breast cancer, still paying my debts but in a way that does not limit or scare me .... STEP CHANGE you are my knights in shinning amour THANK you Reviewed on: 8th July 2020

I didnt know where to go...

My last few years have spiralled out of control with my finances due to depression and anxiety, and I was absolutely desperate and ashamed of my debts. I found courage to contact stepchange and have not regretted it. I was met with kindness, empathy and understanding... something we all wish for in our times of need. I'm kept up to date with money paid, owed, and balances, and any concerns are addressed immediately without me feeling stressed or anxious. Thank you for helping me start to get my life back. Reviewed on: 8th July 2020

Rescued me from a debt spiral

StepChange have been amazing for me. I got caught in a spiral of taking out a credit card, maxing it out, then taking out another one to pay off the previous one, both helped by unplanned absences from work and poor mental health. I was at my wit's end when I finally worked up the courage up get help. StepChange were brilliant. They took all the information on my income and outgoings and set up repayment plans with all my credit card companies. They didn't pressure me to scrimp by on nothing, but agreed a realistic budget with me. All I need to do now is make one affordable payment to them every month and they divvy it up between my debts. If I have a change to my income or outgoings I can amend my budget online, or if I need advice their staff are so friendly, helpful and respectful. They aren't judgemental or condescending - they're just clear and open about the various options and actually do the things they say they will, like follow up calls with an email. For anybody in debt who wants to get on top of it, I can't recommend StepChange highly enough. Reviewed on: 8th July 2020

Friendly, helpful,knowledgeable

Very helpful and friendly when I was very stressed and anxious about my debts. Can't thank them enough for all there help. Reviewed on: 8th July 2020

Helped me out of a mess

Stepchange have managed to help me sort my finances when I felt snowed under with no where to turn, I would recommend them to anyone who has money worries. Reviewed on: 8th July 2020

So thankful to step change

A lot of worry and sleepless nights were sorted out simply and quickly by helpful and non-judgemental people. Reviewed on: 8th July 2020

Excellent service

I've had a very positive experience with the staff at step change. They listen to all circumstances and don't judge Reviewed on: 8th July 2020

Debt management plan

Everyone I spoke to has been amazing and really help me on my journey and I owe them so much . Reviewed on: 8th July 2020

Excellent

Easy to communicate with have helped me no end to control my debts I was in a right mess before contacting step change Reviewed on: 8th July 2020

Fantastic service

Everyone I have dealt with has been extremely helpful and there is never any judgement about my circumstances Reviewed on: 8th July 2020

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