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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

10 years of fantastic support

I started a debt management plan with the help of the wonderful Step Change staff 10 years ago and the end of my debt is now in sight.. I really don't know how I would have managed without them and honestly cannot rate them highly enough. Their excellent service has enabled me to manage my debt so that I can pay for everything I need and clear my debt without struggling. I would honestly give them more stars if I could! A massive thank you to everyone at stepchange for all your hard work and they wholeheartedly deserve this award. Reviewed on: 8th July 2020

Brilliant company

stepchange are a brilliant company, really put me at ease with my debts they are really helpful aswell if you don't understand something they'll happily explain until you're satisfied you understand. They've really helped me Reviewed on: 8th July 2020

Great helper n supporter :)

Helped me to put my finances back in track Reviewed on: 8th July 2020

Stress free

I got myself into bad debt. Stepchanged managed and set out a plan that has made my payments easy and manageable. Reviewed on: 8th July 2020

Excellent

Always very helpful and informative have settled my worries on many occasions. Reviewed on: 8th July 2020

Helpful

Every one I have spoken to have been really helpful and didn’t judge me ! I was very embarrassed by my situation but step change really put my mind at rest Reviewed on: 8th July 2020

Step Change Brilliant

I would recommend Step Change to anyone in need of financial assistance and support. They are brilliant with excellent service. 5* rating!! Reviewed on: 8th July 2020

completely supportive and helpfull

anyone you speak to is so understanding and supportive very polite and so helpful in your time of need with your debt issues and not judgemental Reviewed on: 8th July 2020

Out of a a hole

Excellent communication. Sympathetic. Took a weight of our shoulders. Reviewed on: 8th July 2020

Brilliant

Very helpful staff excellent help when needed Reviewed on: 8th July 2020

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