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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

So helpful so reassuring

Helped me through one of the worst times being in debt. Their support and guidance means I will be debt free in 3 more years. Reviewed on: 8th July 2020

Saved my life

I was struggling with bills and they helped me Reviewed on: 8th July 2020

Just amazing

No words can sum up my experience with them. They are are part of my life. God bless you all and please reach out to more people please Reviewed on: 8th July 2020

Really found them to be helpful and I would not hesitate to recommend them to family and friends. My experience with them has been nothing but positive.

They managed to find a solution for me to be able to keep my house and prevent my house from being repossessed, after my husband left and had to manage on one salary Reviewed on: 8th July 2020

A company we can truly rely on

I've been on debt management due to the 2008 recession and being widowed early. Stepchange have literally been a lifesaver, teaching me to budget, thereby lightening my financial burdens and allowing me to pay back my commitments at a manageable pace where I can live, bring up child properly and sleep calmly. I finish my debt management in September 2020 and it's all with heartfelt thanks to Stepchange. They are worth their wait in gold and a company we can truly on. Reviewed on: 8th July 2020

Help when you are at your lowest ebb

Step Change were there to help us when we were at our wits end on what to do. My husband was out of work (redundant), our car had been repossessed and the banks and credit cards were pestering us daily. We contacted Step Change and talked to a very helpful lady who wanted to help us. She did not lecture us or cross examine us as the banks etc. had done. Immediately the load was lightened. We have worked with them for a number of years and have been very satisfied with their advice and assistance. Thank you Step Change. Reviewed on: 8th July 2020

10 years of fantastic support

I started a debt management plan with the help of the wonderful Step Change staff 10 years ago and the end of my debt is now in sight.. I really don't know how I would have managed without them and honestly cannot rate them highly enough. Their excellent service has enabled me to manage my debt so that I can pay for everything I need and clear my debt without struggling. I would honestly give them more stars if I could! A massive thank you to everyone at stepchange for all your hard work and they wholeheartedly deserve this award. Reviewed on: 8th July 2020

Brilliant company

stepchange are a brilliant company, really put me at ease with my debts they are really helpful aswell if you don't understand something they'll happily explain until you're satisfied you understand. They've really helped me Reviewed on: 8th July 2020

Great helper n supporter :)

Helped me to put my finances back in track Reviewed on: 8th July 2020

Stress free

I got myself into bad debt. Stepchanged managed and set out a plan that has made my payments easy and manageable. Reviewed on: 8th July 2020

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