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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Extremely helpful team

Really friendly and helpful team. No judgement, just good advice and things sorted quickly. Wouldn't hesitate to recommend them to anyone needing help. Reviewed on: 23rd July 2021

Great service

Great service Friendly & professional Reviewed on: 23rd July 2021

Help in a very difficult time

Helped to sort out the problems and nasty letters, ease the stress and get back to good night's sleep Reviewed on: 23rd July 2021

Brilliant support

Staff always help and advise and reassure when you are worried Reviewed on: 23rd July 2021

Great company, understanding and efficient in getting you help where needed.

This company has really helped me so much. I was getting into debt and couldn't cope. After my first initial call with them I calmed down and have managed to put a plan in place to pay my debts leaving me headrace to concentrate on my little girl and not worry about debt. If you ever need debt advise/help, these are the guys to go to! Amazing job! Reviewed on: 23rd July 2021

And Relax

Great company so easy to contact and easy to speak to ,what ever your finance worries they have a solution to help you be debt free with out stress . Reviewed on: 23rd July 2021

Excellent service, quick replies

Very good response to all emails I send and StepChange have helped me greatly with my financial problems. Reviewed on: 23rd July 2021

Excellent. Helped me so much.

From the start of my plan i have had more peace of mind. Customer service is excellent. They reassure you every step of the way. Nothing is too much trouble. Would highly recommend if your in trouble with finances. My mental health has improved and I know if I have any issues all I need to do is call them. They will help anyway they can with plenty of reassurance. Very happy customer. Reviewed on: 23rd July 2021

caring informative and excellent service

staff who care and make me feel at ease with no issues is too much trouble to address Reviewed on: 23rd July 2021

Friendly service

I find stepchange to be excellent at what they do to help people like me who have been struggling financially to pay off their debts. Reviewed on: 23rd July 2021

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