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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

People's organisation

Step Change is a professional company cares for their clients. All my interaction with the company was excellent and all the agents went above and beyond to help me and give correct advice as per my requirement. they made me comfortable and very easy to talk to. Highly recommend Step change. Reviewed on: 23rd July 2021

Amazing charity

I contacted Step Change several years ago due to a very difficult financial time for me and my family . The help support and advice from day one has been brilliant and continues to be to this day . I will be forever grateful to them for their help at a very difficult time in my life . Reviewed on: 23rd July 2021

Stress Free

When I first got in touch with Step Change they were really helpful, explained everything on how it would work,that really put my mind at rest.They keep you updated and my monthly payments are taken I have no more worry or stress I would highly recommend Step Change. Reviewed on: 23rd July 2021

Simply the best!

Step change changed my life for good Reviewed on: 23rd July 2021

Step Change literally saved me!

So kind, caring and non judemental - amazing organisation Reviewed on: 23rd July 2021

Turned our life around

Thank you for being there for us and people like us who probably wouldn't have survived these last few years. Reviewed on: 23rd July 2021

good service

I've been with Stepchange for a few years now and they have always been very helpful and they do not judge you because you have debts. Would highly recommend Reviewed on: 23rd July 2021

I sleep well now

StepChange has really helped a lot. They have managed my debt in a way that I feel free from harassment. With a peace of mind I feel truly in control. Reviewed on: 23rd July 2021

Fantastic Chaity

Couldn't have survived without the help I received from 'Step Change' and the help I'm still receiving. Reviewed on: 23rd July 2021

Is the only place to go if facing financial trouble, no judgment or criticism

They helped me all the way , always there when I needed them Reviewed on: 23rd July 2021

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