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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

So helpful

5
Excellent company took all my worries away, very pleasant to deal with , now I can sleep and see the light, brilliant Reviewed on: 8th July 2020
Kathleen Cook's avatar
Kathleen Cook

Great amazing fantastic service

5
Well since I joined step change Charity my life has improve because the debts I was and I am still in it was mess but thank to you has improved . So great fantastic job Reviewed on: 8th July 2020
Djuma semanywa 's avatar
Djuma semanywa

Best service

5
The best helpful people with I have been served. They know how to resolve people problems. Reviewed on: 8th July 2020
Anonymous's avatar
Anonymous

Excellent

5
brilliant help me out massively. Couldn't recommend them enough . Reviewed on: 8th July 2020
craig's avatar
craig

The best of the rest

5
are so helpful in every way a understanding of the problems that you face and help reduce the stress Reviewed on: 8th July 2020
John 's avatar
John

Life changing

5
Making the 1st step and contacting stepchange has changed my life , their service and support is amazing helping me take control of my finances Which had a huge impact on improving my mental health . Reviewed on: 8th July 2020
Baxter's avatar
Baxter

Excellent service and understanding

5
Since I joined stepchange they are helping me every possible way they can. Giving me advice and they are dealing with all my creditors. Reviewed on: 8th July 2020
Sohel's avatar
Sohel

Honest and reliable

5
They made me stress free. The support during all the stages is unbelievable Reviewed on: 8th July 2020
Mirella.pau@ iCloud.com's avatar
Mirella.pau@ iCloud.com

Helped restore my sanity and dignity!!

5
Cannot fault how well this company works! Helped wonders!! Reviewed on: 8th July 2020
CA's avatar
CA

Life changing

5
Very helpfull and non judgemental, helped me get through a difficult period in life. Reviewed on: 8th July 2020
Squirrel2027's avatar
Squirrel2027

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