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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Good Service

The staff are very helpful when you have problems Reviewed on: 23rd July 2021

Excellent

When I felt very confused and helpless and very worried about my health I found Stepchange the biggest help to me and took a very heavy burden from my shoulders in providing a fair and manageable solution to my financial state which was due to my inability to work due to health Reviewed on: 23rd July 2021

Relief

It is a great relief to find someone understanding and easy to work with. Thank you Stepchange Reviewed on: 23rd July 2021

Life Changer.

I was in a fairly dark place in relation to credit card spending and repayments. After a phone call and and filling in a form or two with Step Change my life was returned to near normality. My two creditors readily agreed the repayment structure forwarded by Step Change, which left me with enough funds to function again. I am now able to sleep properly for the first time in years. Reviewed on: 23rd July 2021

A good send

I was very nervous and embarrassed about looking for help. Step change literally changed my life at a very difficult time. You dont feel judged or stupid for getting yourself into a financial mess. The help I received was beyond my expectations. That was two years ago, but it’s reassuring to know that they are there to help with any issues that crop up. First class service. Thank you Reviewed on: 23rd July 2021

Great help when needed

there when you need it, can't fault the service Thank you Step change Reviewed on: 23rd July 2021

Absolutely brilliant service

Extremely helpful when dealing with my financial problems - very reassuring and helped me sort things out and meant I felt a lot less stressed about everything - considering that this is all done within a short space of time - I’d recommend StepChange to anyone Reviewed on: 23rd July 2021

Changed my life

Before I started working with StepChange I felt totally consumed and overwhelmed by my debt. I just couldn't see a way through it and it was taking a gigantic toll on my mental health. I started my plan two years ago, and I'll be debt-free in seven months. I finally feel in control of it and, for the first time in over seven years, can finally see a debt-free future within reach. I feel hopeful. Reviewed on: 23rd July 2021

Massive thanks to all at Step Change helped me get into a better place

Excellent advice and reassurance Reviewed on: 23rd July 2021

Life saving!

I was feeling depressed, lost and desperate. I never thought for a minute that I’d ever have debt problems. Step Change, sympathetically and non judgementally, gave me sound advice to make an informed decision about how to proceed. My debts haven’t gone away but they’re now being managed and regularly reviewed. I will be forever grateful to Step Change! Reviewed on: 23rd July 2021

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