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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step Change literally saved me!

So kind, caring and non judemental - amazing organisation Reviewed on: 23rd July 2021

Turned our life around

Thank you for being there for us and people like us who probably wouldn't have survived these last few years. Reviewed on: 23rd July 2021

good service

I've been with Stepchange for a few years now and they have always been very helpful and they do not judge you because you have debts. Would highly recommend Reviewed on: 23rd July 2021

I sleep well now

StepChange has really helped a lot. They have managed my debt in a way that I feel free from harassment. With a peace of mind I feel truly in control. Reviewed on: 23rd July 2021

Fantastic Chaity

Couldn't have survived without the help I received from 'Step Change' and the help I'm still receiving. Reviewed on: 23rd July 2021

Is the only place to go if facing financial trouble, no judgment or criticism

They helped me all the way , always there when I needed them Reviewed on: 23rd July 2021

Weight lifted....

Literally felt less stressed & like a huge weight lifted off my shoulders once I knew Stepchange were in control of & taking charge of my debts. I feel safe in their hands. They give honest advice with no hidden fees or agenda. Thank you Stepchange Xx Reviewed on: 23rd July 2021

They have been great sorting my DMP

They always keep me informed on how I’m doing on my DMP and always happy to help and give good advice Reviewed on: 23rd July 2021

Life changing

Stepchange has completely changed my life for the better and his helping me with a situation I could never have solved on my own . They are literally saving and changing lives Reviewed on: 23rd July 2021

Great charity and customer care

Great experience with me will recommend to anyone Reviewed on: 23rd July 2021

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