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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

excellent company

step change are brilliant would recomemd them to anyone. they have my vote Reviewed on: 23rd July 2021

Invaluable help

I was so worried about money and Stepchange put me on the right road. Thankyou Reviewed on: 23rd July 2021

Very good

Very helpful Reviewed on: 23rd July 2021

Clear, concise support

Helping me get out of debt. Brilliant service. Reviewed on: 23rd July 2021

Stress free solution to debt

Since first talking to StepChange, I have felt less stressful about my debt situation and since starting on a DMP, have slowing seen my debts reducing. The only downside is that sometimes it is difficult to get through on the phone,. Otherwise, a first class service. Reviewed on: 23rd July 2021

No more sleepless nights

After a messy divorce and then coming to my senses contacting Step Change has helped me through my financial situation. The one thing I never wanted to do was to not pay back any money owed that was in my name. With helpful guidance and working out my spending plan I can honestly say I will be debt free in 12 more months and have no more sleepless nights worrying who to pay and how much. Reviewed on: 23rd July 2021

Step Change has saved my life

Due to a combination of being neurodivergent and having poor mental health, I built up 22k of debt, and I was desperate. Step Change listened non-judgementally and helped me get a DMP sorted out. It saved my life. Reviewed on: 23rd July 2021

So helpful

From the moment I got in touch with Step change they made me feel at ease and comfortable. They helped me enormously and sorted out the best options for me. Very helpful, friendly, professional staff. Reviewed on: 23rd July 2021

Step change have been a great help to me personally.

Step change is a great comfort to people who have problems paying their debts off. Unfortunately, presently, due to this virus, I feel more and more people will need their help and assistance. I can recommend Step change to anyone who need help. Thank you Step change, stay safe, God bless. Reviewed on: 23rd July 2021

Changed my life!

My anxiety, lack of focus and direction disappeared in an instant and in 2 1/2 years I have never looked back. They deserve medals for fixing people, not just their pockets! Thank you Step Change, I am and will be eternally grateful. Reviewed on: 23rd July 2021

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