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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very Very Helpful

Step Change are a very helpful company, I had a lot of debt and they advised me how to setup a budget to help pay off the debt as quickly as possible- with their Debt Management Plan. They did all this without asking for penny! I can also check my debt status online with them and see the balance go down every month. It would of been a lot more stressful if they were not around to help. Easy to talk to and always happy to help with any questions or queries. Reviewed on: 23rd July 2021

Peace of mind

I started to feel overwhelmed with my debts, my sister suggested Step change. It felt like a huge weight had been lifted off my shoulders. Reviewed on: 23rd July 2021

They have helped me

Due to a series of difficult circumstances we needed the help of stepchange to see us trough rough times.Their help has been invaluable. Reviewed on: 23rd July 2021

friendly helpful

When i was in a bad place the people at step change helped me see light at the end of the tunnel Reviewed on: 23rd July 2021

EXCELLENT!!! EXCELLENT!!!! EXCELLENT!!!!

Excellent service,very understanding of your situation and no judgement. Always great advice at the end of a phone and online.Always there to help..Can't thank you enough! Many many thanks. Reviewed on: 23rd July 2021

They are a great company who took my worries away

There is always a friendly advisor to speak to you when needed Reviewed on: 23rd July 2021

A fantastic service!

I cannot thank Step Change enough for all that they have done for me, I really could not see a way forward in tackling my personal debt and making my original phone call to them was probably the most important call that I have ever made their support has literally transformed my life, thank you so much! Reviewed on: 23rd July 2021

The best support organisation

The support I got from Step change is unexplainable Reviewed on: 23rd July 2021

Saved my Life

I was at the point where I had nowhere to turn and was living on the little credit that was left on my cards. Circumstances had got on top of me. What an amazing experience I had with Step change. Over night I felt better and that I would be rid of my debt. They make sure that everything is organised for you and are there if you have an unexpected problem Reviewed on: 23rd July 2021

Mrs SS

Stepchange has reduced enormous amount of my stress and burden. Stepchange has guided and supported me with my financial crisis. Thank you so much Reviewed on: 23rd July 2021

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