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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I got myself in to a bad situation and didn't know w...

I got myself in to a bad situation and didn't know which way to turn. After looking and speaking to a few companies I decided to go with step change as they were most helpful and gave me all the information I needed to feel confident in them helping me find a way out and gave me a few options and let me choose the best one for me. Reviewed on: 27th May 2026

Really simple and straight forward process

Really simple and straight forward process, helped ease the worry of increasing debts. Reviewed on: 27th May 2026

They gave me clear and understandable advice and so...

They gave me clear and understandable advice and so far have done everything they said they would Reviewed on: 27th May 2026

Very easy to talk too,and very understanding of your...

Very easy to talk too,and very understanding of your predicament Reviewed on: 27th May 2026

Really helpful

We have been with them since 2011 and they took all the stress away from us with dealing with our money problems. Reviewed on: 27th May 2026

My go to!

Step Change has and continues to be the best service providers for anyone in need of debt management. I have already recommended the service to others without a second thought. Thank you for the peace of mind that you have provided Reviewed on: 27th May 2026

Helpful and very professional.

Helpful and very professional. the initial response can be informative on what you need to hand, ie, income outgoings and debts. From about a 20 to 40 minutes discussion, could come up with a possible solution, at all times you are given choices and advice before any commitment. Try a phone call? Reviewed on: 27th May 2026

Excellent Service, Professional & Friendly Staff

Excellent service. Friendly and professional staff when I called with any queries which were sorted quickly. Reviewed on: 27th May 2026

very helpful

I contacted stepchange as I was in difficulty and needed help Thay we're very helpful and did not judge me and have helped me out a lot best decision l have made Reviewed on: 27th May 2026

Such a relief!

A very good experience. After going through my income and outgoings, stepchange contacted all my creditors to offer affordable monthly payments. I just pay one sum of money to stepchange now, and this is then forwarded to the companies I owe money to. Reviewed on: 27th May 2026

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