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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

They have changed my life

They have changed my life ... they have been brilliant Reviewed on: 27th May 2026

Life Savers

Excellent staff extremely caring and helpful talk to ypu like a caring human very understanding and they really listen life savers A1+++++++++ Reviewed on: 27th May 2026

Nice friendly staff but still waiting for a final go...

Nice friendly staff but still waiting for a final go ahead for my debt repayment plan Reviewed on: 27th May 2026

Excellent advice and help took all my stress away

Excellent advice and help took all my stress away Reviewed on: 27th May 2026

helped sort my debt

helped sort my debt problems so i can sleep on a night Reviewed on: 27th May 2026

It was very easy to set up and maintain online

It was very easy to set up and maintain online Reviewed on: 27th May 2026

Sort out your debts with ease and very simple to und...

Sort out your debts with ease and very simple to understand . You can update and do most things on your allocated account online, very well designed. Reviewed on: 27th May 2026

Very friendly customer service and well done

Very friendly customer service and well done with the unsecured debt , StepChange succed to liase to cut the huge interest of my debts Reviewed on: 27th May 2026

So happy this exists

After my partner passed away, my spending habits increased. Getting credit cards and loans to buy others gifts and gambling. Fast forward 5 years and I was literally in more debt than I had ever been in my whole 50yrs. I decided enough was enough and that I needed to get a handle of this, I was miserable. I filled an online form in with debt and income details. They recommended a DMP. So I submitted and quickly got the ball rolling. Plus the money owed will be completely paid. Reviewed on: 27th May 2026

Helped me to see there could be a way out of debt.

Helped me to see there could be a way out of debt. Reviewed on: 27th May 2026

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