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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Excellent Service

Excellent debt advice provided, website easy to navigate and queries are dealt with in a super speedy manner Reviewed on: 27th May 2026

StepChange excellent in every way .

StepChange gives you peace of mind they are very helpful , they never judge & excellent customer service . A lifesaver for me Reviewed on: 27th May 2026

The hardest thing for me to do was pick up the phone...

The hardest thing for me to do was pick up the phone and ask for help. I shouldn’t have worried as the first lady I spoke to was so kind, empathetic and understanding. After that everyone was so helpful. They listened to my struggles and to why I was in a financial mess and very slowly helped me to form a debt management plan. I cannot emphasise how much of a relief it was to know someone was willing to help me, and that I just needed to make one monthly payment to cover all my debts. The people at StepChange are simply amazing. Reviewed on: 27th May 2026

Very helpful

Very helpful and informative with good advice on what I needed to know Reviewed on: 27th May 2026

Very friendly and helpful, have lifted a big weight...

Very friendly and helpful, have lifted a big weight off my chest Reviewed on: 27th May 2026

I got myself in to a bad situation and didn't know w...

I got myself in to a bad situation and didn't know which way to turn. After looking and speaking to a few companies I decided to go with step change as they were most helpful and gave me all the information I needed to feel confident in them helping me find a way out and gave me a few options and let me choose the best one for me. Reviewed on: 27th May 2026

Really simple and straight forward process

Really simple and straight forward process, helped ease the worry of increasing debts. Reviewed on: 27th May 2026

They gave me clear and understandable advice and so...

They gave me clear and understandable advice and so far have done everything they said they would Reviewed on: 27th May 2026

Very easy to talk too,and very understanding of your...

Very easy to talk too,and very understanding of your predicament Reviewed on: 27th May 2026

Really helpful

We have been with them since 2011 and they took all the stress away from us with dealing with our money problems. Reviewed on: 27th May 2026

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