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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16653 reviews)

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4.95

Based on 16,653 reviews, last reviewed 11th May 2026

93200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

STEP CHANGE LIFESAVER If you are serious about getting your life together again, step change, debt, advice will help you take the pressure off. Then you can begin to rebuil... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16653)

Helped me get out of my debt saved me

Helped me get out of my debt saved me Reviewed on: 6th May 2026

Step change has taken my stress away by taken helpin...

Step change has taken my stress away by taken helping me about my debt Reviewed on: 6th May 2026

Very professional, very friendly, helped me immensely

Very professional, very friendly, helped me immensely Reviewed on: 6th May 2026

Constantly getting emails and calls from lenders say...

Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

Genuinely a helpful and useful service.

I approached StepChange following advice from a good friend when I ran into difficulties. Their help has been more than just structural and financial - it has helped me back on my feet. I look forward to the future now. Reviewed on: 6th May 2026

Debt help

I was many thousands in debt and they helped me get in the road to being debt free, I’ve still got a couple years to go but am a lot more in control with their hrlp Reviewed on: 6th May 2026

I have Bipolar and struggled with money so wound up...

I have Bipolar and struggled with money so wound up with large debts. Step change helped me to pay back the debt and now I’m almost done. Reviewed on: 6th May 2026

I was very happy with the out come everything they d...

I was very happy with the out come everything they did to help me was out of this world Reviewed on: 6th May 2026

I was bereaved by the loss of my mother and was deva...

I was bereaved by the loss of my mother and was devastated. Struggling with my finances and grief. My debts spiralling out of control and I reached out to Stepchange debt charity. I was put on Debt Management Plan. For the first time in years, I was able to breathe and worry about money. Reviewed on: 6th May 2026

Getting my life back.

Previously I was dreading phone calls, letters, and texts, StepChange gave me my life back Reviewed on: 6th May 2026

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