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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They were literally life savers when I had nobody to turn to

After divorce and having two daughters at uni, I found myself Ill with Lyme disease and my zero interest credit cards suddenly ran out of time..my whole income was needed to pay interest. Step Change listened, helped me decide then took over the complicated job of settling a realistic deal with my creditors who frankly behaved badly. They saved my life. I’ll never be able to thank them enough for being there, calmly unpicking the mess and setting me back on my feet. Bravo! Brava! Reviewed on: 23rd July 2021

Free debt service

Very helpful for struggling people no charges they don’t take advantage of struggling people. Number one service to getting debt free Reviewed on: 23rd July 2021

Life savers

Saved me from a life time of self inflicted debt Reviewed on: 23rd July 2021

Very helpfull

They have been helping me for a good few years now .I could not have done this without there help thank you Reviewed on: 23rd July 2021

Fantastic company

Great experience with stepchange. They were there to help every step of the way. Reviewed on: 23rd July 2021

They saved our lives

From when we first contacted them they were amazing, we were about to loose everything house etc. With there help we are debt free for the first time in 35 years. Reviewed on: 23rd July 2021

Debt advice and solutions

I was at breaking point and they figuratively speaking pulled me back from the edge. So easy and simple to deal with and maintain Reviewed on: 23rd July 2021

Excellent

Going through step change has given me a little free of mind to help repay back long standing debits. I can see there is a light at the end of the tunnel and helped me understand my debits fully. The team are excellent in service and understanding plus amazing knowledge. Reviewed on: 23rd July 2021

Excellent help and advice

Very understanding. Give practical information and advice. Reviewed on: 23rd July 2021

Takes away the scary stuff

Always helpful and alleviates the stress and worry of debt Reviewed on: 23rd July 2021

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