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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Very helpful

Very good I have been the organisation for a quiet long time between five or four years never any difficulties very good customer service. Reviewed on: 23rd July 2021

Stress Busters

We unfortunately got into trouble with various credit cards due to the negative equity trap and being offered various loans to clear them. Never once did they question why we did it and have now managed to bring everything under control with solid advice and friendly staff. Everyone we have spoken with have never been judgemental and always been very helpful. If you believe that there is no light and the end of the tunnel believe me Stepchange will help Reviewed on: 23rd July 2021

Excellent service to help with debt problem

I found myself not meeting my monthly commitments and gradually falling behind with payments. I ended up owing over £17K. After being diagnosed with cancer, Macmillan suggested Step Change. After talking to them they arranged a debt management plan with my debtors. This will finish next year - I’m very glad for their help. Reviewed on: 23rd July 2021

Helping ordinary people

We were in a right pickle financially but after step change got involved and helped us immensely we are so much happier and stress free. Please people if you are in debt talk to someone please Reviewed on: 23rd July 2021

Very understandable and helpful

Unlike nearly every other large organisation that deals with finance Stepchange treated me with respect and kindnesses. They treated me non judgementally and as an equal and came up with a debt solution that saved my sanity. Cannot recommend highly enough. Reviewed on: 23rd July 2021

Excellent service

Helped me when no one else would no hidden fees what you pay goes straight to the creditors Reviewed on: 23rd July 2021

Peace of Mind

Step Change are so easy to use, they stepped in when I thought there was nowhere to go and took the major stress away from me. For this I am eternally grateful that the are out there. Reviewed on: 23rd July 2021

Helpful and efficient

Helpful when I was faced with a large amount of debt and, step by step, guided me through the process and offered viable solutions. Extremely pleased to have contacted them and would recommend them to anyone in similar circonstances. Reviewed on: 23rd July 2021

I can sleep again

They helped right from the beginning best phonecall I ever made Reviewed on: 23rd July 2021

Supportive in all aspects

Stepchange literally changed my day to day living after getting their help sorting g and changing things slow and steady enabling me to breath and sleep again it's a slow process but very positive one. Reviewed on: 23rd July 2021

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