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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Amazing

Don't know what i would of done without these guy's so helpful and understanding thanks for all your help Reviewed on: 23rd July 2021

very friendly, great customer service

The support recevied was excellent. its a diffiucult subject handled with great custiner service and support Reviewed on: 23rd July 2021

Made our worries ease

When we contacted Stepchange, we were at our lowest ebb, but thanks to their advice,help and planning our future is a lot brighter. Reviewed on: 23rd July 2021

Great customer experience

Easy online application Good advice on debt management Reviewed on: 23rd July 2021

Brilliant people

Didn’t know where to turn and their understanding and help have turned my life around Reviewed on: 23rd July 2021

Professional 5 star service

Enybody life can change due to unforseen circumstances your service and your staff helped me sleep again and take away the anxiety of stressing about money problems Reviewed on: 23rd July 2021

Fantastic Help

Kind Courteous and very understanding and helpful Reviewed on: 23rd July 2021

EXCELLENCE

Real people with understanding compassion but also professionals who help and informative. I feel safe with STEPCHANGE AND CALM Reviewed on: 23rd July 2021

Help with the minefield this called debt.

Due to a change in circumstances due to ill health, my main income was drastically reduced to allow me to care for my partner. We found ourselves in a dowward spiralling debts nightmare, Step Change were that light at the end of the tunnel, offering advice and dealing with our creditors they took a huge burden from us, made it manageable and we are now well on the way to clearing our outstanding debts, These guys are outstanding and most importantly it was all free! Bravo step change! Reviewed on: 23rd July 2021

Top Charity debt company

Thankyou step Change for all your help and Kindness my experience was 1st Class always listening too me your staff are the best won’t be returning again my budget is under control forever and that’s a Promise . Hope you Win . Reviewed on: 23rd July 2021

Alternative products

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from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions (discontinued)
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Debt Solutions
from Abacus 4.18 from 6 reviews

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