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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,673 reviews, last reviewed 9th Aug 2026
3% increase in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026
Caroline Foley's avatar
Caroline Foley

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Compassionate

5
Contacted Step Change a few years ago. They were and still is the most helpful and non judgemental. Their in depth knowledge in debt management is truly amazing and they are here to help. They are the best. Reviewed on: 23rd July 2021
Marc Maury's avatar
Marc Maury

Debt Management

5
Very helpful people who put you at ease. Reviewed on: 23rd July 2021
Gnd's avatar
Gnd

Amazing service

5
Stepchange took a weight of my mind helping me . Friendly service that made you feel not judged . Reviewed on: 23rd July 2021
Donna Hackett's avatar
Donna Hackett

Amazing service

5
Step change have changed my life completely. Thank You Reviewed on: 23rd July 2021
rrumbiranie@yahoo.com's avatar
[email protected]

Literally lifesaving

5
Stepchange have been my lifeline for the past few years as I was becoming increasingly depressed and anxious about my debt and didn’t know where to turn. Through them I have been able to arrange regular payments and all the stress and strain has been lifted from my shoulders. Reviewed on: 23rd July 2021
Jeanette Gentry's avatar
Jeanette Gentry

outstanding service

5
A great service ,non judgmental and really helpful Reviewed on: 23rd July 2021
Andrew Giles's avatar
Andrew Giles

Life saver

4
I have had great help and advice from stepchange, I would not have survived without their advice! Reviewed on: 23rd July 2021
Denise Figgest's avatar
Denise Figgest

Life. Saving

5
I was desperate. Didn't know what iwas going to do, my health was suffering iwas really at the end of my tether until I went to Stepchange, the people there are so great, they don't judge you, thank you Stepchange, I will always be sincerely grateful for your advice and support. Reviewed on: 23rd July 2021
Karen Cikes's avatar
Karen Cikes

Stress removed

5
I had gotten my finances in a mess over several years and was totally stressed by the situation I was in by the time I finally called Stepchange, usual pattern, thought I’d got everything under control then boom, you realise you haven’t and you can’t see a way out. From the very first call Stepchange took that stress away with their calm attitude and total understanding of the situation, dealing with creditors and arranging a DMP after explaining several options. Only wish I’d called them much sooner! Reviewed on: 23rd July 2021
AC's avatar
AC

Help when needed

5
Step change was and is my life line . When I was drowning in debt, I owed lot's of money, but now I'm gradually paying it off there's a light at the end of the darkness. Reviewed on: 23rd July 2021
reg Harper's avatar
reg Harper

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