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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,673 reviews, last reviewed 9th Aug 2026
3% increase in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026
Caroline Foley's avatar
Caroline Foley

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Less on my mind

5
After contacting step change the stress has been reduced and there is light ahead of the tunnel with an end in sight. Reviewed on: 23rd July 2021
Dolly75's avatar
Dolly75

Best decision ever

5
Really supportive and friendly advice, amazing how quickly my debt has decreased and I feel more in control. Reviewed on: 23rd July 2021
JayneF1105's avatar
JayneF1105

An independent supporting team who have been there when it really mattered.

5
Budgets, equity release, bereavement advice and just being there when it really matered. Reviewed on: 23rd July 2021
Walter Corbet's avatar
Walter Corbet

Always offering good advice

5
Worries about dept put into perspective and under control. Reviewed on: 23rd July 2021
Harold Smart's avatar
Harold Smart

Saved my life

5
When I split up with my ex I was left in huge amount of unmanageable financial difficulty. If it was not for step change support I seriously do not think I would be here today... I was extremely low and saw no way out of my the debt but after getting touch with these they made me realise there were things we could do to make things more manageable. The amount of tears and worry I have spent on the phone to these people was always put at ease. I’m now on my way to being debt free in a manageable and positive way...but I can never repay this company for the help they have given me and they brought me back from a very dark place and I couldn’t of done it without them. Reviewed on: 23rd July 2021
Donna 's avatar
Donna

Saved my life

5
After a problem with my partners benefits, my mental health spiralled out of control, after years of struggling to juggle everything following my partners stroke I could no longer cope or see a way out. Stepchange helped me to see a way forward and I will be forever grateful Reviewed on: 23rd July 2021
Jan Hurley 's avatar
Jan Hurley

Compassionate and caring staff

5
Friendly knowledgeable staff, who actually care about you, and do all they can to help and find the right solution for your problems Constant advice throughout, with monthly statements and updates and any change in the law They have helped both myself and my Wife to deal with our financial problems Reviewed on: 23rd July 2021
Peter Gray's avatar
Peter Gray

Awesome

5
Advisers are friendly and non-judgemental. They efficiently and quickly sorted out a manageable plan for me. Thank you all so much. Reviewed on: 23rd July 2021
Susan Southworth's avatar
Susan Southworth

They saved me

5
Was over £50.000 in debt they help me to reduce it. All way there for me Reviewed on: 23rd July 2021
Gary Braithwaite 's avatar
Gary Braithwaite

Helpful and understanding

5
Very polite and respectful staff no judgement just want to help Reviewed on: 23rd July 2021
Debbie's avatar
Debbie

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